[cisco-voip] 9971 Video Failing/Call Failing

[Matthew Loraditch]

Scott,

Thanks but not it, phone was used previously in the office with no issues, and those settings are set correctly.



Matthew Loraditch, CCVP, CCNA, CCDA
1965 Greenspring Drive

Timonium, MD 21093
support at heliontechnologies.com<mailto:support at heliontechnologies.com>
(p) (410) 252-8830
(F) (443) 541-1593

Visit us at www.heliontechnologies.com<http://www.heliontechnologies.com>
Support Issue? Email support at heliontechnologies.com<mailto:support at heliontechnologies.com> for fast assistance!

________________________________
From: Scott Voll [svoll.voip at gmail.com]
Sent: Monday, November 21, 2011 5:13 PM
To: Matthew Loraditch
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] 9971 Video Failing/Call Failing

I'm just asking, because I got hit with it.

Do you have the common phone profile configurations set to video capablities enabled "override common settings"  and applied to the phone?

Scott

On Mon, Nov 21, 2011 at 2:02 PM, Matthew Loraditch <MLoraditch at heliontechnologies.com<mailto:MLoraditch at heliontechnologies.com>> wrote:
We sent a remote user a 9971 with camera so that his boss could see him when they talked. User is connected. He can call anyone, we cannot call him, if he calls other 9971s video doesn’t work. Phone is for now in the same region/DP as all the other phones involved so codecs shouldn’t be an issue. I am looking at traces in Translator X and don’t see anything obvious but am not 100% sure what to look for or that those are the logs I should be viewing.

For once this isn’t for a customer who needs it now so I figured I’d try to hone some of my lackluster trace reading skills on this.

Thanks in advance for any insight.


Matthew Loraditch, CCVP, CCNA, CCDA
1965 Greenspring Drive
Timonium, MD 21093
support at heliontechnologies.com<mailto:support at heliontechnologies.com>
(p) (410) 252-8830<tel:%28410%29%20252-8830>
(F) (443) 541-1593<tel:%28443%29%20541-1593>

Visit us at www.heliontechnologies.com<http://www.heliontechnologies.com/>
Support Issue? Email support at heliontechnologies.com<mailto:support at heliontechnologies.com> for fast assistance!


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