[cisco-voip] 7942 Background Image Covering Line Label?

[Wes Sisk]

Great.  The screen shot is a great tool.  This has actually been one of the best use cases for Video for us internally.  " Here, I can show you the problem..."

The 7942/62 shares code base with the 7941/61. They are collectively part of "TNP" or "third gen phones".
https://supportforums.cisco.com/docs/DOC-8814#Definitions

Regards,
Wes

On Nov 29, 2011, at 3:51 PM, Matthew Loraditch wrote:

Wes,
Thanks!
This specific phone is a 7942, but someone else suggested the screenshot url tool, did that and it turns out it’s just the layout of the image on the screen. The customer will just have to redesign their graphics!
 
 
Matthew Loraditch, CCVP, CCNA, CCDA
1965 Greenspring Drive
Timonium, MD 21093 
support at heliontechnologies.com
(p) (410) 252-8830
(F) (443) 541-1593

Visit us at www.heliontechnologies.com 
Support Issue? Email support at heliontechnologies.com for fast assistance!
 
From: Wes Sisk [mailto:wsisk at cisco.com] 
Sent: Tuesday, November 29, 2011 3:28 PM
To: Matthew Loraditch
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] 7942 Background Image Covering Line Label?
 
I like CSCsi42478    Darker greyscale images cause unreadable display on 7961/41
 
Are the phones all running the same load?  Upgrade them to something recent.  Verify the actually upgrade.
 
Regards,
Wes
 
On Nov 29, 2011, at 1:49 PM, Matthew Loraditch wrote:
 
I have not seen this happen before, I’ve got an image with grey text and a white background and the user is reporting it’s covering up the line text label. I have a test phone right next to me and the problem does not occur. Are there any bugs anyone knows of?
Thanks !
 
 
Matthew Loraditch, CCVP, CCNA, CCDA
1965 Greenspring Drive
Timonium, MD 21093 
support at heliontechnologies.com
(p) (410) 252-8830
(F) (443) 541-1593

Visit us at www.heliontechnologies.com 
Support Issue? Email support at heliontechnologies.com for fast assistance!
 
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