[cisco-voip] CAD update during UCCX 8.5 upgrade

[Ed Leatherman]

Thanks guys, was afraid of that but good to know.

On Wed, Nov 30, 2011 at 11:19 AM, Matthew Loraditch
<MLoraditch at heliontechnologies.com> wrote:
> I had to do it Manually for my contact center.
>
>
>
>
>
> Matthew Loraditch, CCVP, CCNA, CCDA
> 1965 Greenspring Drive
>
> Timonium, MD 21093
> support at heliontechnologies.com
> (p) (410) 252-8830
> (F) (443) 541-1593
>
> Visit us at www.heliontechnologies.com
> Support Issue? Email support at heliontechnologies.com for fast assistance!
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>
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jason Aarons (AM)
> Sent: Wednesday, November 30, 2011 11:17 AM
> To: Ed Leatherman; Cisco VOIP
> Subject: Re: [cisco-voip] CAD update during UCCX 8.5 upgrade
>
>
>
> I recall it’s a manual process, also thread on puck about 8.5(1) bugs around
> auto-update CAD. Search the list. I understood it was fixed in 8.5(1)SU2 but
> it going to create headaches getting there.
>
>
>
> I also wish the Historical Reporting Client would auto-update and a over the
> top install not delete report data in the c:\program files\xxxxx .  I had a
> upset customer when it deleted their reports.
>
>
>
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ed Leatherman
> Sent: Wednesday, November 30, 2011 11:07 AM
> To: Cisco VOIP
> Subject: [cisco-voip] CAD update during UCCX 8.5 upgrade
>
>
>
>
>
> Good morning!
>
> Has anyone been successful getting auto-update to work on CAD clients
> when upgrading from UCCX 7.0SR5 to 8.5?
>
> Trying to find out if we will need to uninstall/reinstall each client
> or if auto update will work for the version change. I'm not getting a
> clear picture from the docs:
>
> - UCCX upgrade guide for 8.5 only mentions running the CAD Client
> UPdate tool after the upgrade is completed (pg 24)
> - CAD Installation guide doesn't specifically say anything about
> automated updates between major versions - it does mention that
> over-the-top installs are supported though.
>
> I tried installing CAD from my production 7.0 system on a PC, changing
> the server IP's to point to my 8.5 test server using PostINstall.exe,
> and then running them to see if it would update, but I had no luck
> with that, error message saying the versions don't match. Not sure if
> this is a valid test though so I'm curious if anyone has had success
> with this.
>
> TIA!
>
> --
> Ed Leatherman
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>
> itevomcid



-- 
Ed Leatherman