[cisco-voip] Cisco Unity and Lotus Domino

[Rupert Clayton]

As Ariel noted, Unity 8 does not support Domino as a message store, but Unity 7 does. However, I would strongly recommend the Cisco Unified Messaging plug-in for Sametime as the best way to integrate Cisco voice mail into a Lotus environment.

The earlier DUCS-based single Inbox approach still works fine for integration between Unity 5 or Unity 7 and Domino 7.x, 8.x and 8.5.x (all current versions), using DUCS 1.2.5. This approach is still supported and (absent other motivations) there's no immediate need for customers to move to another approach. However, this approach is not getting ongoing development, and it doesn't integrate with Unity 8 or Unity Connection, so it's not something I advise for new implementations. Also, if you have Lotus customers looking to move to UCONX or upgrade to Unity 8, you will need to choose another approach.

However, there is a good Cisco UM solution for IBM Lotus Sametime currently available that we have deployed to several CDW clients. Cisco Unified Messaging Release 8.5(1) with IBM Lotus Sametime<http://www.cisco.com/en/US/docs/voice_ip_comm/cucibmlotus/unifiedmsg/8x/release/notes/cumstrn851.html> supports Unity 5, 7 and 8 and Unity Connection 2.1, 7, 8 and 8.5. It operates as a client-side plug-in to the Sametime client (or in the Lotus Notes sidebar) and allows the user to visually interact with their Unity/UCONNX voicemail. The plug-in accesses voicemail via IMAP. Deploying this plug-in does require some planning and knowledge of Notes/Sametime. We have Cisco case studies on CDW implementations of this approach here<http://www.cisco.com/web/partners/pr67/pr30/docs/Miron_Construction101509.pdf> and here<http://www.cisco.com/web/partners/pr67/pr30/docs/Lovejoy_SUCCESS_STORY.pdfhttp:/www.cisco.com/web/partners/pr67/pr30/docs/Miron_Construction101509.pdf>. I'd be happy to work with anyone who is looking for assistance in this area.

Beyond basic voice mail functionality, the Cisco UM for Sametime plug-in also works well with Cisco's Phone Control and Presence plug-in, which allows click-to-call and click-to-conference (via CUCM) and phone presence (via CUP). With both plug-ins installed, users get the benefit of features such as returning voice mail messages with a single click. New versions of both plug-ins were released in April 2011.

Cisco also still offers a "ViewMail for Lotus Notes" approach. This is based on setting up a separate IMAP mailbox inside the Notes client to pull voice mail from Unity or UCONNX. The IMAP mail template in Notes has not received any development for a very long time, and consequently this approach is ugly and buggy. I strongly recommend avoiding this approach.


Rupert Clayton
IBM Collaboration Solutions Architect, CDW
San Francisco, CA


Re: Cisco Unity and Lotus Domino [In reply to]

--------------------------------------------------------------------------------
This link has a note saying that Domino is no longer compatible with
Unity, starting with 8.x. Unity 7 seems Ok.



From: cisco-voip-bounces [at] puck
[mailto:cisco-voip-bounces [at] puck] On Behalf Of Matt Slaga (AM)
Sent: viernes, 30 de septiembre de 2011 11:17 a.m.
To: 'Cisco-Voip-Puck' (cisco-voip [at] puck)
Subject: [cisco-voip] Cisco Unity and Lotus Domino



Looking through the Unity installation guides, the latest version that
describes Lotus Domino integration is Unity 5.x Was Lotus Domino
support removed from the later versions?



Thanks!



Matt Slaga

le
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