[cisco-voip] anyone using Unified Contact Center Express

[Bantz John F]

Hello group,

Anyone using Unified Contact Center Express?  Can you give me any pros or cons to using this package, anything to watch out for?  We have a business unit in Australia that has a Call Manager, and they want to add functionality.  For all of our major call center locations, we are Avaya.  We are not looking to move away from Cisco there so replacing it with Avaya is right out.  We do have the option of extending one of our Avaya systems out there using ACD soft-phones, but we want to explore all of our options.

Since we are talking about basic ACD functionality (prompting, routing & queuing) for less than 100 people, we thought about contact center express.

I have heard good things and bad things about this package, but I am keeping an open mind and want to get the groups opinion.

What has your experience been with it?  Would you recommend using it or looking at other solutions?

Thanks
John Bantz
John Deere - Global Infrastructure Services
515-267-4628 - office
515-314-6478 - cell
BantzJohnF at JohnDeere.Com<mailto:BantzJohnF%40JohnDeere.Com>

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