[cisco-voip] ip phone agent issue

[Wellnitz, Erick A.]

FYI…we resolved by restarting the CCX Engine.



From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Wellnitz, Erick A.
Sent: Wednesday, October 05, 2011 9:55 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] ip phone agent issue

We have a single agent unable to change state.   When trying to go from not ready to ready we see the following error:

“Cannot change agent state because the phone is out of service”

I’m not as familiar with IP Phone agent as I am with CAD.

This is version 8.0

Any ideas?

ERICK A. WELLNITZ
Network Engineer
Katten Muchin Rosenman LLP


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