[cisco-voip] UCCX Historical and Repository DB Mismatch

[Anthony Holloway]

Can you confirm the DB version for us?  Sometimes the OS updates will update
the DB software, but UCCX will not get notified, thus the CET tool still
hangs on the old version information, and you start to see errors like this.
 I wouldn't be surprised if you are also having BARS backup issues as well.

How to check the DB version:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a008014f8e8.shtml

If you in fact are running the higher version on the reportedly lower
versioned server, you may just need to pop open CET, and manually type the
new version number in, then restart the node manager on that server.
 *SERVICE IMPACTING

-Anthony

On Fri, Oct 14, 2011 at 1:47 AM, shary shary <shaary1 at hotmail.com> wrote:

>  Hi folks,
> i have uccx solution in production suddenly our customer compalined they
> are not able to see the data in Historical report while investigating we
> found one server is able to generate the reports while the Subcirber is
> having issue. In order to re-synch the DB i De-activated the
> Agent, Historical and Repository DB from Datastore and then try to activate
> them again. But now when i am trying to activate them again it is displaying
> me the attached error. I restarted both the servers' Node manager service as
> well but no success. Any idea how can i match the DBs again.
>
>
> Br
>
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20111015/f8b682b7/attachment.html>