[cisco-voip] UCCX agents with PSTN phones instead of IP Phones?

[Roger Wiklund]

Hi,

Is it possible to have agents with no IP Phones? If agent is ready and
receives a call, it dials a mobile phone on the PSTN.
I mean I have to add the mac-address of the IP phone in the RmCm
application user, but can you build dummy phones and use SNR or
something?

Any thoughts on this would help, thanks.

/Roger