[cisco-voip] UCCX agents with PSTN phones instead of IP Phones?

[Bill Riley]

What happens when the agent does not get to the call or some other PSTN
problem? 

This exists in UCCE but in UCCX you have to go with a third party product.
Why not send them home with an 880 router and IP phone? 


-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Roger Wiklund
Sent: Tuesday, October 18, 2011 1:53 PM
To: Cisco VOIP
Subject: [cisco-voip] UCCX agents with PSTN phones instead of IP Phones?

Hi,

Is it possible to have agents with no IP Phones? If agent is ready and
receives a call, it dials a mobile phone on the PSTN.
I mean I have to add the mac-address of the IP phone in the RmCm application
user, but can you build dummy phones and use SNR or something?

Any thoughts on this would help, thanks.

/Roger
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