[cisco-voip] UCCX agents with PSTN phones instead of IP Phones?

[Roger Wiklund]

You are quite right sir, I see many problems with this setup, if you
get it working properly at all.
I just wanted to look around to see if its doable in some way before I
give answer to the customer.

https://supportforums.cisco.com/message/3172306#3172306

Based on this CFUR is not a valid configuration either, and I found in
UCCX 7 SNR is not supported.

Thanks!

/Roger


On Tue, Oct 18, 2011 at 9:28 PM, Bill Riley <bill at hitechconnection.net> wrote:
> What happens when the agent does not get to the call or some other PSTN
> problem?
>
> This exists in UCCE but in UCCX you have to go with a third party product.
> Why not send them home with an 880 router and IP phone?
>
>
> -----Original Message-----
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Roger Wiklund
> Sent: Tuesday, October 18, 2011 1:53 PM
> To: Cisco VOIP
> Subject: [cisco-voip] UCCX agents with PSTN phones instead of IP Phones?
>
> Hi,
>
> Is it possible to have agents with no IP Phones? If agent is ready and
> receives a call, it dials a mobile phone on the PSTN.
> I mean I have to add the mac-address of the IP phone in the RmCm application
> user, but can you build dummy phones and use SNR or something?
>
> Any thoughts on this would help, thanks.
>
> /Roger
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