[cisco-voip] UCCX agents with PSTN phones instead of IP Phones?

[Wes Sisk]

I believe it is called "cisco mobile agent":
http://www.cisco.com/en/US/prod/collateral/voicesw/custcosw/ps5693/ps6223/product_data_sheet0900aecd80425476.html

I believe there are 2 modes of operation.  One depends on call then agent's remote phone at the point of connection.  This has some limitations and concerns.  I believe the second call uses a nailed up call to the remote agent device so that the remote agent device state is more likely to be guaranteed available for the incoming queue call.

Regards,
Wes

On Oct 18, 2011, at 2:52 PM, Roger Wiklund wrote:

Hi,

Is it possible to have agents with no IP Phones? If agent is ready and
receives a call, it dials a mobile phone on the PSTN.
I mean I have to add the mac-address of the IP phone in the RmCm
application user, but can you build dummy phones and use SNR or
something?

Any thoughts on this would help, thanks.

/Roger
_______________________________________________
cisco-voip mailing list
cisco-voip at puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip