[cisco-voip] UCCX agents with PSTN phones instead of IP Phones?

[Roger Wiklund]

Thanks Wes,

Looks interesting, however it also looks like its only for UCCE and
not for UCCX, is this correct?

Thanks!

/Roger

On Tue, Oct 18, 2011 at 9:47 PM, Wes Sisk <wsisk at cisco.com> wrote:
> I believe it is called "cisco mobile agent":
> http://www.cisco.com/en/US/prod/collateral/voicesw/custcosw/ps5693/ps6223/product_data_sheet0900aecd80425476.html
>
> I believe there are 2 modes of operation.  One depends on call then agent's remote phone at the point of connection.  This has some limitations and concerns.  I believe the second call uses a nailed up call to the remote agent device so that the remote agent device state is more likely to be guaranteed available for the incoming queue call.
>
> Regards,
> Wes
>
> On Oct 18, 2011, at 2:52 PM, Roger Wiklund wrote:
>
> Hi,
>
> Is it possible to have agents with no IP Phones? If agent is ready and
> receives a call, it dials a mobile phone on the PSTN.
> I mean I have to add the mac-address of the IP phone in the RmCm
> application user, but can you build dummy phones and use SNR or
> something?
>
> Any thoughts on this would help, thanks.
>
> /Roger
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