[cisco-voip] UCCX agents with PSTN phones instead of IP Phones?

[Matthew Saskin]

Correct, mobile agent is a UCCE feature only.  For UCCX you'll either be
using agents with IP phones + routers at their home, or perhaps CAD/IP Comm
over VPN.



On Tue, Oct 18, 2011 at 3:54 PM, Roger Wiklund <roger.wiklund at gmail.com>wrote:

> Thanks Wes,
>
> Looks interesting, however it also looks like its only for UCCE and
> not for UCCX, is this correct?
>
> Thanks!
>
> /Roger
>
> On Tue, Oct 18, 2011 at 9:47 PM, Wes Sisk <wsisk at cisco.com> wrote:
> > I believe it is called "cisco mobile agent":
> >
> http://www.cisco.com/en/US/prod/collateral/voicesw/custcosw/ps5693/ps6223/product_data_sheet0900aecd80425476.html
> >
> > I believe there are 2 modes of operation.  One depends on call then
> agent's remote phone at the point of connection.  This has some limitations
> and concerns.  I believe the second call uses a nailed up call to the remote
> agent device so that the remote agent device state is more likely to be
> guaranteed available for the incoming queue call.
> >
> > Regards,
> > Wes
> >
> > On Oct 18, 2011, at 2:52 PM, Roger Wiklund wrote:
> >
> > Hi,
> >
> > Is it possible to have agents with no IP Phones? If agent is ready and
> > receives a call, it dials a mobile phone on the PSTN.
> > I mean I have to add the mac-address of the IP phone in the RmCm
> > application user, but can you build dummy phones and use SNR or
> > something?
> >
> > Any thoughts on this would help, thanks.
> >
> > /Roger
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> >
> >
> >
>
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