[cisco-voip] UCCX: 8.5.1 SU1 Supervisor App Always Freezing?

[hashir ahmed]

Fyi,

Cisco Supervisor Desktop in IPCC hangs after Selecting Team:

*Issue:*

Cisco Supervisor Desktop hangs and goes to a Not Responding State after
Selecting Team.

*Version:*

UCCX 8.0.2

*Bug ID:*

CSCsy58911

*Solution:*

Once a user logs into CSD and selects a team, the left panels briefly
display information followed by CSD crashing. The problem seems to be fixed
if you restart the Desktop Service.

Regards,
Hashir Ahmed M

On Mon, Sep 5, 2011 at 9:48 PM, Matthew Loraditch <
MLoraditch at heliontechnologies.com> wrote:

>  Did a migration/upgrade last night, and now whenever the supervisor app
> is opened by anyone on any type of PC you can login but it just freezes up.
> Agent Application is fine?****
>
> Anyone seen this? I have applied the 2 Post SU1 fix packs for recording and
> such (albeit we don’t use those features). Everything else is working.****
>
> Will be opening a tac case shortly.****
>
> Thanks all!****
>
> ** **
>
> ** **
>
> *Matthew Loraditch, CCVP, CCNA, CCDA*
> 1965 Greenspring Drive****
>
> Timonium, MD 21093
> support at heliontechnologies.com
> (p) (410) 252-8830
> (F) (443) 541-1593
>
> Visit us at www.heliontechnologies.com
> Support Issue? Email support at heliontechnologies.com for fast assistance!**
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