[cisco-voip] UCCX: Agents with EM Can't login unless....

[Erick B.]

We've been on 8.5.1 UCCX with CUCM 8.5.1 for awhile and I've ran into
this issue one time in the past few months.

On Thu, Sep 8, 2011 at 9:00 AM, Ryan Ratliff <rratliff at cisco.com> wrote:
> I'd guess that from a Jtapi or CTI perspective one side thinks the phone is
> unregistered.  The logout/login triggers an update from CTI to UCCX and is
> just like resetting the phone.
> In the Jtapi, mivr, or CTI logs there will be a specific error code for the
> failure that will give you a better idea of what's going on.  You'd need
> traces going back overnight to get root cause most likely.
> -Ryan
> On Sep 8, 2011, at 9:37 AM, Matthew Loraditch wrote:
> My workaround was just tell the agents to logout and login to EM but my
> agents phones are 7942s and 7945s
>
>
> Matthew Loraditch, CCVP, CCNA, CCDA
> 1965 Greenspring Drive
> Timonium, MD 21093
> support at heliontechnologies.com
> (p) (410) 252-8830
> (F) (443) 541-1593
>
> Visit us at www.heliontechnologies.com
> Support Issue? Email support at heliontechnologies.com for fast assistance!
>
>
> -----Original Message-----
> From: Arlene Smyth [mailto:arlene.smyth at sheridanc.on.ca]
> Sent: Thursday, September 08, 2011 9:34 AM
> To: Matthew Loraditch
> Subject: Re: [cisco-voip] UCCX: Agents with EM Can't login unless....
>
> Hi Matthew,
> I was reading your post and I had this issue with an agent using a 9951..you
> said there was a work around..can you tell me what this is?? I disassociated
> and reassociated the device to the rmjtapi account but to no avail.
> I look forward to hearing back from you.
> Arlene
> Sent wirelessly from my BlackBerry device on the Bell network.
>
> -----Original Message-----
> From: Matthew Loraditch <MLoraditch at heliontechnologies.com>
> Sender: cisco-voip-bounces at puck.nether.net
> Date: Thu, 08 Sep 2011 12:43:22
> To: cisco-voip at puck.nether.net<cisco-voip at puck.nether.net>
> Subject: [cisco-voip] UCCX: Agents with EM Can't login unless....
>
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