[cisco-voip] UCCX: Agents with EM Can't login unless....

[Ryan Ratliff]

I'd guess that from a Jtapi or CTI perspective one side thinks the phone is unregistered.  The logout/login triggers an update from CTI to UCCX and is just like resetting the phone.   

In the Jtapi, mivr, or CTI logs there will be a specific error code for the failure that will give you a better idea of what's going on.  You'd need traces going back overnight to get root cause most likely.

-Ryan

On Sep 8, 2011, at 9:37 AM, Matthew Loraditch wrote:

My workaround was just tell the agents to logout and login to EM but my agents phones are 7942s and 7945s


Matthew Loraditch, CCVP, CCNA, CCDA
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-----Original Message-----
From: Arlene Smyth [mailto:arlene.smyth at sheridanc.on.ca] 
Sent: Thursday, September 08, 2011 9:34 AM
To: Matthew Loraditch
Subject: Re: [cisco-voip] UCCX: Agents with EM Can't login unless....

Hi Matthew,
I was reading your post and I had this issue with an agent using a 9951..you said there was a work around..can you tell me what this is?? I disassociated and reassociated the device to the rmjtapi account but to no avail.
I look forward to hearing back from you.
Arlene
Sent wirelessly from my BlackBerry device on the Bell network.

-----Original Message-----
From: Matthew Loraditch <MLoraditch at heliontechnologies.com>
Sender: cisco-voip-bounces at puck.nether.net
Date: Thu, 08 Sep 2011 12:43:22 
To: cisco-voip at puck.nether.net<cisco-voip at puck.nether.net>
Subject: [cisco-voip] UCCX: Agents with EM Can't login unless....

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