[cisco-voip] CUBAC / CUxAC Presence and BLF Question

[Rab]

We had the same issue with CUBAC where BLF didn't work. The cmr had E164 as the telephone number when synching CUCM via LDAP. We used the IPPhone attribute and bulk updated this field in their AD, synched users and CUBAC BLF started working correctly. 

Sent from my iPad

On 7 Sep 2011, at 21:01, Thomas Bader <tbader at netcologne.de> wrote:

> Dear All,
> 
> below you find a snippet from the 
> 
> Cisco Unified Business/Department Attendant Console User Guide Version 8.6.1.x Page 1-12:
> 
> <PastedGraphic-1.tiff>
> 
> 
> Neither the Presence nor the BLF seems to be working. 
> 
> In the environment in question the same issues appear. 
> 
> The following settings are used:
> - shared lines between the phones and the CUPC
> - the User Principal Name as the CUCM User ID
> - E.164 as the users phone number whereas the phones DN is just a 5 digit number
> 
> The BLF issue is described a couple of times in the ARC forum. If I manually enter the phones Device Name per user, then the BLF is working. So I do have a workaround, but I am looking for a solution.
> 
> For the presence issue I am looking for either a workaround or a solution. I heard that there is a very similar issue in the ARC Premium. 
> 
> Any hints or troubleshooting tips to solve the problems are welcome.
> 
> All the best,
> 
> Thomas
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