[cisco-voip] CUBAC / CUxAC Presence and BLF Question

[Jamie Gale]

Rab,

Please see attached.

Kind Regards

Jamie Gale
Technical Marketing Engineer, Cisco Unified Attendant Consoles
Arc Solutions, onsite at Cisco
IP Communications Business Unit
jamgale at cisco.com
D +1 919 392 4671
M +1 919 699 4910

Join the Cisco Unified Attendant Console Forum at Arc Solutions! http://forum.arcsolutions.com/forumdisplay.php?f=4

This email may contain confidential and privileged material for the sole use of the intended recipient. Any review, use, distribution or disclosure by others is strictly prohibited. If you are not the intended recipient (or authorized to receive for the recipient), please contact the sender by reply email and delete all copies of this message.

For corporate legal information go to:
http://www.cisco.com/web/about/doing_business/legal/cri/index.html





On Sep 9, 2011, at 3:56 AM, Rab wrote:

> Jamie, could we get a copy of that ppt doc for future reference please or can you make it available somewhere, ARC Forums perhaps?
> 
> Sent from my iPad
> 
> On 8 Sep 2011, at 21:06, Thomas Bader <tbader at netcologne.de> wrote:
> 
>> Hi Jamie,
>> 
>> thanks for this document. The explanation is pretty straight forward.
>> 
>> Any ideas regarding the presence status? Any troubleshooting hints?
>> 
>> All the best,
>> 
>> Thomas
>> 
>> 
>> 
>>> Thomas,
>>> 
>>> In order for the BLF to work there are a few rules of thumb which need to be followed, I have attached a powerpoint which explains this.
>>> 
>>> <E164 BLF Explanation.pptx>
>>> 
>>> 
>>> Kind Regards
>>> 
>>> Jamie Gale
>>> Technical Marketing Engineer, Cisco Unified Attendant Consoles
>>> Arc Solutions, onsite at Cisco
>>> IP Communications Business Unit
>>> jamgale at cisco.com
>>> D +1 919 392 4671
>>> M +1 919 699 4910
>>> 
>>> Join the Cisco Unified Attendant Console Forum at Arc Solutions! http://forum.arcsolutions.com/forumdisplay.php?f=4
>>> 
>>> This email may contain confidential and privileged material for the sole use of the intended recipient. Any review, use, distribution or disclosure by others is strictly prohibited. If you are not the intended recipient (or authorized to receive for the recipient), please contact the sender by reply email and delete all copies of this message.
>>> 
>>> For corporate legal information go to:
>>> http://www.cisco.com/web/about/doing_business/legal/cri/index.html
>>> 
>>> 
>>> 
>>> 
>>> 
>>> On Sep 7, 2011, at 4:01 PM, Thomas Bader wrote:
>>> 
>>>> Dear All,
>>>> 
>>>> below you find a snippet from the 
>>>> 
>>>> Cisco Unified Business/Department Attendant Console User Guide Version 8.6.1.x Page 1-12:
>>>> 
>>>> <PastedGraphic-1.tiff>
>>>> 
>>>> Neither the Presence nor the BLF seems to be working. 
>>>> 
>>>> In the environment in question the same issues appear. 
>>>> 
>>>> The following settings are used:
>>>> - shared lines between the phones and the CUPC
>>>> - the User Principal Name as the CUCM User ID
>>>> - E.164 as the users phone number whereas the phones DN is just a 5 digit number
>>>> 
>>>> The BLF issue is described a couple of times in the ARC forum. If I manually enter the phones Device Name per user, then the BLF is working. So I do have a workaround, but I am looking for a solution.
>>>> 
>>>> For the presence issue I am looking for either a workaround or a solution. I heard that there is a very similar issue in the ARC Premium. 
>>>> 
>>>> Any hints or troubleshooting tips to solve the problems are welcome.
>>>> 
>>>> All the best,
>>>> 
>>>> Thomas_______________________________________________
>>>> cisco-voip mailing list
>>>> cisco-voip at puck.nether.net
>>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>> 
>> 
>> Thomas Bader
>> Justinian Str. 1
>> 50679 Köln
>> 0221/3378511
>> 0179/1152318
>> tbader at netcologne.de
>> 
>> 
>> 
>> 
>> 
>> 
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip at puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
> 
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20110909/c2890318/attachment.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: E164 BLF Explanation.pptx
Type: application/vnd.openxmlformats-officedocument.presentationml.presentation
Size: 987262 bytes
Desc: not available
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20110909/c2890318/attachment.pptx>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20110909/c2890318/attachment-0001.html>