[cisco-voip] CUxAC (CallManager) 8.6.1.595

[Dennis Heim]

There should be a setting under preferences. I ran into this, but I cannot remember exactly where it is.

Dennis Heim
Network Voice Engineer
CDW  Advanced Technology Services
10610 9th Place
Bellevue, WA 98004

317.569.4255 Single Number Reach
317.569.4201 Fax
dennis.heim at cdw.com<mailto:dennis.heim at cdw.com>
cdw.com/content/solutions/unified-communications/<http://www.cdw.com/content/solutions/unified-communications/>

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jason Aarons (AM)
Sent: Sunday, September 11, 2011 5:26 AM
To: cisco-voip (cisco-voip at puck.nether.net)
Subject: [cisco-voip] CUxAC (CallManager) 8.6.1.595

We run CUPS 8.5 for a about a dozen users, vast majority don't use it.

We upgraded CUEAC to 8.6.1.595 over the weekend, and I didn't ask the receptionist  before she left on Friday is she views Presence information in the Attendant Console.

During testing I'm noticing that when you Answer then Drag a call to a Offline (Presence) contact you get a Pop-Up "The person you are trying to call has a presence status set" then gives them some choices at the bottom for Consult, Direct Transfer, etc.

Is there a way to enable Presence in Attendant Conosole 8.6.1.595 that dragging to Contact just does a Direct Transfer without the dialog/pop-up box?

Jason Aarons
Consultant
Dimension Data
904-338-3245 mobile

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