[cisco-voip] CUxAC (CallManager) 8.6.1.595

[Jason Aarons (AM)]

Dennis Muchas Gracias!

That did the trick.

I thought a Personal Directory Group could be setup via a directory.txt file (similar to the old AC) or another method, it appears to be manual method of drag/drop.  Wish I could push it.


From: Dennis Heim [mailto:Dennis.Heim at cdw.com]
Sent: Sunday, September 11, 2011 1:39 PM
To: Jason Aarons (AM); cisco-voip (cisco-voip at puck.nether.net)
Subject: RE: CUxAC (CallManager) 8.6.1.595


Give this a shot;....

1) select options -> preferences
2) select display
3) Under "When making calls" uncheck the checkbox "Prompt if Presence Status is set"

Dennis Heim
Network Voice Engineer
CDW  Advanced Technology Services
10610 9th Place
Bellevue, WA 98004

317.569.4255 Single Number Reach
317.569.4201 Fax
dennis.heim at cdw.com<mailto:dennis.heim at cdw.com>
cdw.com/content/solutions/unified-communications/<http://www.cdw.com/content/solutions/unified-communications/>

From: cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net> [mailto:cisco-voip-bounces at puck.nether.net]<mailto:[mailto:cisco-voip-bounces at puck.nether.net]> On Behalf Of Jason Aarons (AM)
Sent: Sunday, September 11, 2011 5:26 AM
To: cisco-voip (cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>)
Subject: [cisco-voip] CUxAC (CallManager) 8.6.1.595

We run CUPS 8.5 for a about a dozen users, vast majority don't use it.

We upgraded CUEAC to 8.6.1.595 over the weekend, and I didn't ask the receptionist  before she left on Friday is she views Presence information in the Attendant Console.

During testing I'm noticing that when you Answer then Drag a call to a Offline (Presence) contact you get a Pop-Up "The person you are trying to call has a presence status set" then gives them some choices at the bottom for Consult, Direct Transfer, etc.

Is there a way to enable Presence in Attendant Conosole 8.6.1.595 that dragging to Contact just does a Direct Transfer without the dialog/pop-up box?

Jason Aarons
Consultant
Dimension Data
904-338-3245 mobile



itevomcid
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