[cisco-voip] ARC and MoH

[Dana Tong]

Can't you assign different resource groups (CTI ports) to each queue and then assign different MOH sources to those groups of CTI ports?

Regards,
Dana

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Paul
Sent: Thursday, 15 September 2011 7:46 AM
To: Dennis Heim; cisco-voip (cisco-voip at puck.nether.net)
Subject: Re: [cisco-voip] ARC and MoH



doesn't each of your queues have a CTI route point associated with it?

I'm running 8.6.1 ccm and ac and it looks like you can set the MoH audio source for each route point. . . .

if that works or not, I haven't tested so I can't tell you if that's what you're looking for or not. . .

________________________________
From: Dennis Heim <Dennis.Heim at cdw.com>
To: "cisco-voip (cisco-voip at puck.nether.net)" <cisco-voip at puck.nether.net>
Sent: Wednesday, September 14, 2011 2:32 PM
Subject: [cisco-voip] ARC and MoH



With the arc enterprise attendant console, is there a way to set separate music based on the queue?

Dennis Heim
Network Voice Engineer
CDW  Advanced Technology Services
10610 9th Place
Bellevue, WA 98004

317.569.4255 Single Number Reach
317.569.4201 Fax
dennis.heim at cdw.com
cdw.com/content/solutions/unified-communications/

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