[cisco-voip] ARC and MoH

[Dennis Heim]

Does that require arc premium or is that also possible within the Cisco branded (CUEAC)?

Dennis Heim
Network Voice Engineer
CDW  Advanced Technology Services
10610 9th Place
Bellevue, WA 98004

317.569.4255 Single Number Reach
317.569.4201 Fax
dennis.heim at cdw.com<mailto:dennis.heim at cdw.com>
cdw.com/content/solutions/unified-communications/<http://www.cdw.com/content/solutions/unified-communications/>

From: Jamie Gale [mailto:JGale at arcsolutions.com]
Sent: Wednesday, September 14, 2011 2:38 PM
To: Dennis Heim
Cc: cisco-voip (cisco-voip at puck.nether.net)
Subject: Re: [cisco-voip] ARC and MoH

Yes this possible,

You will need to create multiple Resource Groups, each group will have it's own pool of CTI Ports and CTI Route Points (Service Queues, Call Parks, HPBX Gateways, Pre CT Gateway). You can then configure the CTI Ports to have different MoH source for each group of devices and when you create the queue you can select which resource group to use.

One thing to bare in mind when doing this though is you are limited to 255 CTI Ports per Arc Server.

Kind Regards
_____________________________
Jamie Gale
Technical Marketing Engineer
Arc Solutions (International) Inc
D: 919-392-4671 |  M: 919-699-4910
Part of the Mettoni group | www.mettoni.com<http://www.mettoni.com>
Arc Solutions is a Mettoni Group company.

On Sep 14, 2011, at 5:32 PM, Dennis Heim wrote:


With the arc enterprise attendant console, is there a way to set separate music based on the queue?

Dennis Heim
Network Voice Engineer
CDW  Advanced Technology Services
10610 9th Place
Bellevue, WA 98004

317.569.4255 Single Number Reach
317.569.4201 Fax
dennis.heim at cdw.com<mailto:dennis.heim at cdw.com>
cdw.com/content/solutions/unified-communications/<http://www.cdw.com/content/solutions/unified-communications/>

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