[cisco-voip] Has anyone come across MWI just stop working ?

[Gregory Wenzel]

Tac said to run this command on both and IT WORKED J 

 

run cuc dbquery unitymbxdb1 execute procedure csp_FoldersRefreshCounts()

 

Gregory Wenzel | Solutions Engineer | Global Reach: 856-599-8647 | Fax: 781-687-6692
Local Contacts: Boston | Chicago | Connecticut | Los Angeles | New Jersey | New York City | Philadelphia | San Diego | Texas | Washington DC
IT Solutions <http://www.itsolutions.conres.com/>  | Professional Services <http://www.itsolutions.conres.com/ps>  Systems & Network Integration Professionals since 1962
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ISO 9001:2008 Certificate Registration No. 10003304

GWENZEL at CONRES.COM <http://www.itsolutions.conres.com/ps> 

CCVP, CCDA, CS-IPTDS, CCNA, CCNP-Voice



 

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Gregory Wenzel
Sent: Thursday, September 15, 2011 7:48 AM
To: Cristobal Priego
Cc: Cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Has anyone come across MWI just stop working ?

 

I have both my email accounts on puck.

 

Tac said to run this command.

 

run cuc dbquery unitymbxdb1 execute procedure csp_FoldersRefreshCounts()

On Wed, Sep 14, 2011 at 11:54 PM, Cristobal Priego <cristobalpriego at gmail.com> wrote:

We are having a similar issue. With sip integration. So far I went to cluster management and stopped the second server. That fixed our problem, however I'm still troubleshooting with TAC to get a resolution

 

For other customer we have the same issue, with sip integration and unified messaging, the issue started happening after an ip address change and by splitting the servers across the wan upgraded to 8.6 and so far it fixed the problem

Enviado desde mi iPhone


El Sep 14, 2011, a las 20:17, Dennis Heim <Dennis.Heim at cdw.com> escribió:

	Are yo integrated via skinny or sip? If skinny can you phones dial the mwi on/off numbers?

	 

	Dennis Heim
	Network Voice Engineer
	CDW  Advanced Technology Services
	10610 9th Place
	Bellevue, WA 98004
	
	317.569.4255 Single Number Reach
	317.569.4201 Fax 
	dennis.heim at cdw.com <mailto:dennis.heim at cdw.com> 
	cdw.com/content/solutions/unified-communications/

	 

	From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Gregory Wenzel
	Sent: Wednesday, September 14, 2011 8:13 PM
	To: Paul; Cisco-voip at puck.nether.net
	Subject: Re: [cisco-voip] Has anyone come across MWI just stop working ?

	 

	No database issues, bounced servers made secondary primary still no mwi

	 

	Gregory Wenzel | Solutions Engineer | Global Reach: 856-599-8647 | Fax: 781-687-6692
	Local Contacts: Boston | Chicago | Connecticut | Los Angeles | New Jersey | New York City | Philadelphia | San Diego | Texas | Washington DC
	IT Solutions <http://www.itsolutions.conres.com/>  | Professional Services <http://www.itsolutions.conres.com/ps>  Systems & Network Integration Professionals since 1962
	A certified woman-owned business. WBENC Certificate 2005111735
	ISO 9001:2008 Certificate Registration No. 10003304

	GWENZEL at CONRES.COM <http://www.itsolutions.conres.com/ps> 

	CCVP, CCDA, CS-IPTDS, CCNA, CCNP-Voice

	 

	From: Paul [mailto:asobihoudai at yahoo.com] 
	Sent: Wednesday, September 14, 2011 11:11 PM
	To: Gregory Wenzel; Cisco-voip at puck.nether.net
	Subject: Re: [cisco-voip] Has anyone come across MWI just stop working ?

	 

	no DB issues?

	 

	I had a situation like this.

	 

	I bounced the MWI service, forced sub to become primary, then make pub primary again and then forced an MWI synchronize and everything seemed to work again.

	 

	
________________________________


	From: Gregory Wenzel <gwenzel at conres.com>
	To: Cisco-voip at puck.nether.net
	Sent: Wednesday, September 14, 2011 7:34 PM
	Subject: [cisco-voip] Has anyone come across MWI just stop working ?

	I just got off a Tac case who the Engineer was extremely helpful as TAC is great for. 

	 

	TAC is escalating this up to the Developers. 

	 

	Running  Active version: 8.5.1ES16.11900-16

	 

	Single inbox works great

	 

	Reset mwi on the system and in the port groups

	 

	Running HA in Active Active

	 

	Servers have been operating for over 1400 hours without a problem.

	 

	No changes have been made to the system, no upgrades, nothing changed.

	 

	Hardware is not UCS, is MCS7845 series

	 

	Stopped and started Connection Notifier

	 

	Port status monitor shows that MWI never goes out after a message is left.

	 

	Problem just started today.

	 

	As last resort we reloaded the Primary HA server.

	 

	 

	 

	 

	 

	 

	 

	 

	 

	Greg

	Aka gwenzit at gmail.com

	 

	
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-- 

Greg Wenzel, CCVP

 

 


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