[cisco-voip] Has anyone come across MWI just stop working ?

[Gregory Wenzel]

I have both my email accounts on puck.

Tac said to run this command.

run cuc dbquery unitymbxdb1 execute procedure csp_FoldersRefreshCounts()

On Wed, Sep 14, 2011 at 11:54 PM, Cristobal Priego <
cristobalpriego at gmail.com> wrote:

>  We are having a similar issue. With sip integration. So far I went to
> cluster management and stopped the second server. That fixed our problem,
> however I'm still troubleshooting with TAC to get a resolution
>
> For other customer we have the same issue, with sip integration and unified
> messaging, the issue started happening after an ip address change and by
> splitting the servers across the wan upgraded to 8.6 and so far it fixed the
> problem
>
> Enviado desde mi iPhone
>
> El Sep 14, 2011, a las 20:17, Dennis Heim <Dennis.Heim at cdw.com> escribió:
>
>   Are yo integrated via skinny or sip? If skinny can you phones dial the
> mwi on/off numbers?****
>
> ** **
>
> Dennis Heim
> Network Voice Engineer
> CDW  Advanced Technology Services
> 10610 9th Place
> Bellevue, WA 98004
>
> 317.569.4255 Single Number Reach
> 317.569.4201 Fax
> dennis.heim at cdw.com*
> *cdw.com/content/solutions/unified-communications/<http://www.cdw.com/content/solutions/unified-communications/>
> ****
>
> ** **
>
> *From:* cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Gregory Wenzel
> *Sent:* Wednesday, September 14, 2011 8:13 PM
> *To:* Paul; Cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] Has anyone come across MWI just stop working ?
> ****
>
> ** **
>
> No database issues, bounced servers made secondary primary still no mwi***
> *
>
> ** **
>
> *Gregory Wenzel | Solutions Engineer* | *Global Reach: 856-599-8647* | *Fax:
> 781-687-6692*
> Local Contacts: Boston | Chicago | Connecticut | Los Angeles | New Jersey |
> New York City | Philadelphia | San Diego | Texas | Washington DC
> *IT Solutions <http://www.itsolutions.conres.com/>** | **Professional
> Services <http://www.itsolutions.conres.com/ps>* Systems & Network
> Integration Professionals since 1962
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> ISO 9001:2008 Certificate Registration No. 10003304****
>
> *GWENZEL at CONRES.COM <http://www.itsolutions.conres.com/ps>*
>
> *CCVP, CCDA, CS-IPTDS, CCNA, CCNP-Voice*****
>
> ** **
>
> *From:* Paul [mailto:asobihoudai at yahoo.com]
> *Sent:* Wednesday, September 14, 2011 11:11 PM
> *To:* Gregory Wenzel; Cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] Has anyone come across MWI just stop working ?
> ****
>
> ** **
>
> no DB issues?****
>
> ** **
>
> I had a situation like this.****
>
> ** **
>
> I bounced the MWI service, forced sub to become primary, then make pub
> primary again and then forced an MWI synchronize and everything seemed to
> work again.****
>
> ** **
>   ------------------------------
>
> *From:* Gregory Wenzel <gwenzel at conres.com>
> *To:* Cisco-voip at puck.nether.net
> *Sent:* Wednesday, September 14, 2011 7:34 PM
> *Subject:* [cisco-voip] Has anyone come across MWI just stop working ?
>
> ****
>
> I just got off a Tac case who the Engineer was extremely helpful as TAC is
> great for. ****
>
>  ****
>
> TAC is escalating this up to the Developers. ****
>
>  ****
>
> Running  Active version: 8.5.1ES16.11900-16****
>
>  ****
>
> Single inbox works great****
>
>  ****
>
> Reset mwi on the system and in the port groups****
>
>  ****
>
> Running HA in Active Active****
>
>  ****
>
> Servers have been operating for over 1400 hours without a problem.****
>
>  ****
>
> No changes have been made to the system, no upgrades, nothing changed.****
>
>  ****
>
> Hardware is not UCS, is MCS7845 series****
>
>  ****
>
> Stopped and started Connection Notifier****
>
>  ****
>
> Port status monitor shows that MWI never goes out after a message is left.
> ****
>
>  ****
>
> Problem just started today.****
>
>  ****
>
> As last resort we reloaded the Primary HA server.****
>
>  ****
>
>  ****
>
>  ****
>
>  ****
>
>  ****
>
>  ****
>
>  ****
>
>  ****
>
>  ****
>
> Greg****
>
> *Aka gwenzit at gmail.com*****
>
>  ****
>
>
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-- 
Greg Wenzel, CCVP
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