[cisco-voip] Has anyone come across MWI just stop working ?

[Cristobal Priego]

We are having a similar issue. With sip integration. So far I went to  
cluster management and stopped the second server. That fixed our  
problem, however I'm still troubleshooting with TAC to get a resolution

For other customer we have the same issue, with sip integration and  
unified messaging, the issue started happening after an ip address  
change and by splitting the servers across the wan upgraded to 8.6 and  
so far it fixed the problem

Enviado desde mi iPhone

El Sep 14, 2011, a las 20:17, Dennis Heim <Dennis.Heim at cdw.com>  
escribió:

> Are yo integrated via skinny or sip? If skinny can you phones dial  
> the mwi on/off numbers?
>
>
>
> Dennis Heim
> Network Voice Engineer
> CDW  Advanced Technology Services
> 10610 9th Place
> Bellevue, WA 98004
>
> 317.569.4255 Single Number Reach
> 317.569.4201 Fax
> dennis.heim at cdw.com
> cdw.com/content/solutions/unified-communications/
>
>
>
> From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip- 
> bounces at puck.nether.net] On Behalf Of Gregory Wenzel
> Sent: Wednesday, September 14, 2011 8:13 PM
> To: Paul; Cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] Has anyone come across MWI just stop  
> working ?
>
>
>
> No database issues, bounced servers made secondary primary still no  
> mwi
>
>
>
> Gregory Wenzel | Solutions Engineer | Global Reach: 856-599-8647 |  
> Fax: 781-687-6692
> Local Contacts: Boston | Chicago | Connecticut | Los Angeles | New  
> Jersey | New York City | Philadelphia | San Diego | Texas |  
> Washington DC
> IT Solutions | Professional Services Systems & Network Integration  
> Professionals since 1962
> A certified woman-owned business. WBENC Certificate 2005111735
> ISO 9001:2008 Certificate Registration No. 10003304
>
> GWENZEL at CONRES.COM
>
> CCVP, CCDA, CS-IPTDS, CCNA, CCNP-Voice
>
>
>
> From: Paul [mailto:asobihoudai at yahoo.com]
> Sent: Wednesday, September 14, 2011 11:11 PM
> To: Gregory Wenzel; Cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] Has anyone come across MWI just stop  
> working ?
>
>
>
> no DB issues?
>
>
>
> I had a situation like this.
>
>
>
> I bounced the MWI service, forced sub to become primary, then make  
> pub primary again and then forced an MWI synchronize and everything  
> seemed to work again.
>
>
>
> From: Gregory Wenzel <gwenzel at conres.com>
> To: Cisco-voip at puck.nether.net
> Sent: Wednesday, September 14, 2011 7:34 PM
> Subject: [cisco-voip] Has anyone come across MWI just stop working ?
>
>
> I just got off a Tac case who the Engineer was extremely helpful as  
> TAC is great for.
>
>
>
> TAC is escalating this up to the Developers.
>
>
>
> Running  Active version: 8.5.1ES16.11900-16
>
>
>
> Single inbox works great
>
>
>
> Reset mwi on the system and in the port groups
>
>
>
> Running HA in Active Active
>
>
>
> Servers have been operating for over 1400 hours without a problem.
>
>
>
> No changes have been made to the system, no upgrades, nothing changed.
>
>
>
> Hardware is not UCS, is MCS7845 series
>
>
>
> Stopped and started Connection Notifier
>
>
>
> Port status monitor shows that MWI never goes out after a message is  
> left.
>
>
>
> Problem just started today.
>
>
>
> As last resort we reloaded the Primary HA server.
>
>
>
>
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>
>
> Greg
>
> Aka gwenzit at gmail.com
>
>
>
>
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