[cisco-voip] Has anyone come across MWI just stop working ?

Dennis Heim Dennis.Heim at cdw.com
Wed Sep 14 23:17:49 EDT 2011


Are yo integrated via skinny or sip? If skinny can you phones dial the mwi on/off numbers?

Dennis Heim
Network Voice Engineer
CDW  Advanced Technology Services
10610 9th Place
Bellevue, WA 98004

317.569.4255 Single Number Reach
317.569.4201 Fax
dennis.heim at cdw.com<mailto:dennis.heim at cdw.com>
cdw.com/content/solutions/unified-communications/<http://www.cdw.com/content/solutions/unified-communications/>

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Gregory Wenzel
Sent: Wednesday, September 14, 2011 8:13 PM
To: Paul; Cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Has anyone come across MWI just stop working ?

No database issues, bounced servers made secondary primary still no mwi

Gregory Wenzel | Solutions Engineer | Global Reach: 856-599-8647 | Fax: 781-687-6692
Local Contacts: Boston | Chicago | Connecticut | Los Angeles | New Jersey | New York City | Philadelphia | San Diego | Texas | Washington DC
IT Solutions<http://www.itsolutions.conres.com/> | Professional Services<http://www.itsolutions.conres.com/ps> Systems & Network Integration Professionals since 1962
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GWENZEL at CONRES.COM<http://www.itsolutions.conres.com/ps>
CCVP, CCDA, CS-IPTDS, CCNA, CCNP-Voice

From: Paul [mailto:asobihoudai at yahoo.com]
Sent: Wednesday, September 14, 2011 11:11 PM
To: Gregory Wenzel; Cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Has anyone come across MWI just stop working ?

no DB issues?

I had a situation like this.

I bounced the MWI service, forced sub to become primary, then make pub primary again and then forced an MWI synchronize and everything seemed to work again.

________________________________
From: Gregory Wenzel <gwenzel at conres.com<mailto:gwenzel at conres.com>>
To: Cisco-voip at puck.nether.net<mailto:Cisco-voip at puck.nether.net>
Sent: Wednesday, September 14, 2011 7:34 PM
Subject: [cisco-voip] Has anyone come across MWI just stop working ?

I just got off a Tac case who the Engineer was extremely helpful as TAC is great for.

TAC is escalating this up to the Developers.

Running  Active version: 8.5.1ES16.11900-16

Single inbox works great

Reset mwi on the system and in the port groups

Running HA in Active Active

Servers have been operating for over 1400 hours without a problem.

No changes have been made to the system, no upgrades, nothing changed.

Hardware is not UCS, is MCS7845 series

Stopped and started Connection Notifier

Port status monitor shows that MWI never goes out after a message is left.

Problem just started today.

As last resort we reloaded the Primary HA server.









Greg
Aka gwenzit at gmail.com<mailto:gwenzit at gmail.com>


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