[cisco-voip] CUCME/CUUE "Private Line"

[Adam Frankel (afrankel)]

Why not use ToD Routing in CUCM to bypass the AA during off hours?

Adam



------------Original Message--------------
From: Ben Story <ben.story at gmail.com>
Sent: Tue, Sep 20, 2011 2:13:38 Pm
To: Norton, Mike <mikenorton at pwsd76.ab.ca>
CC: "cisco-voip at puck.nether.net" <cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] CUCME/CUUE "Private Line"
> Ok they want to avoid the auto attendant when it would block calls 
> (off hours).  Sorry, my previous statement was misleading/wrong/confusing.
>
> On Tue, Sep 20, 2011 at 1:11 PM, Norton, Mike <mikenorton at pwsd76.ab.ca 
> <mailto:mikenorton at pwsd76.ab.ca>> wrote:
>
>     I’m confused. Isn’t “not having call handling for that line”
>     exactly what they’re asking for? So why would it upset them? You
>     said “the idea is that they gave its number to their family to
>     call in so that they could *avoid the auto attendant and/or after
>     hours handling*.”
>
>     ????
>
>     -- 
>
>     Mike Norton
>
>     I.T. Support
>
>     Peace Wapiti School Division No. 76
>
>     Helpdesk: 780-831-3080 <tel:780-831-3080>
>
>     Direct: 780-831-3076 <tel:780-831-3076>
>
>     *From:*cisco-voip-bounces at puck.nether.net
>     <mailto:cisco-voip-bounces at puck.nether.net>
>     [mailto:cisco-voip-bounces at puck.nether.net
>     <mailto:cisco-voip-bounces at puck.nether.net>] *On Behalf Of *Ben Story
>     *Sent:* September-20-11 12:03 PM
>     *To:* Ryan Ratliff
>     *Cc:* cisco-voip at puck.nether.net <mailto:cisco-voip at puck.nether.net>
>     *Subject:* Re: [cisco-voip] CUCME/CUUE "Private Line"
>
>     Well we could, but then we either have to buy another 1FB from the
>     phone company to keep the proper number of lines in the trunk
>     group for normal calls or we don't have call handling for that
>     line which makes the office staff upset.  I'm in a catch-22.
>
>     On Tue, Sep 20, 2011 at 12:55 PM, Ryan Ratliff <rratliff at cisco.com
>     <mailto:rratliff at cisco.com>> wrote:
>
>     I don't think you'll have much luck trying to customize the AA
>     script like that.
>
>     Why not just let calls on that port bypass the AA entirely?
>
>     -Ryan
>
>     On Sep 20, 2011, at 11:24 AM, Ben Story wrote:
>
>
>     I have a doctor's office that we have recently converted from a
>     Norstar key system to CUCME 8.5.  The staff had a "private line"
>     that was actually part of their hunt group from the phone company.
>      The idea is that they gave it's number to their family to call in
>     so that they could avoid the auto attendant and/or after hours
>     handling.  Does anyone know of a way (without altering the inbound
>     caller-id) to have the auto attendant treat one FXO port
>     differently than the others in a CUE script?
>
>     -- 
>     --
>     Ben Story
>     CCSP, CCNA, CCNA Wireless, CCDA
>     ben.story at gmail.com <mailto:ben.story at gmail.com>
>
>     "You cannot escape the responsibility of tomorrow by evading it
>     today. -- Abraham Lincoln
>
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>     -- 
>     --
>     Ben Story
>     CCSP, CCNA, CCNA Wireless, CCDA
>     ben.story at gmail.com <mailto:ben.story at gmail.com>
>
>     "You cannot escape the responsibility of tomorrow by evading it
>     today. -- Abraham Lincoln
>
>     ---------------------------------------------------------------------------------------------------------
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>
>
> -- 
> --
> Ben Story
> CCSP, CCNA, CCNA Wireless, CCDA
> ben.story at gmail.com <mailto:ben.story at gmail.com>
>
> "You cannot escape the responsibility of tomorrow by evading it today. 
> -- Abraham Lincoln
>
> ---------------------------------------------------------------------------------------------------------
> Notice: If you are receiving this e-mail, I either sent it to you on 
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> securely, please use encryption or other secure means.  Thank you for
> reading my protest about e-mail disclaimers.
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