[cisco-voip] CUCME/CUUE "Private Line"

[Norton, Mike]

Still confused. You want the calls to go to the AA? Not to the AA? To some off-site number? Where?

What exactly is it that you want to happen when somebody calls this FXO port after-hours?

-mn


From: Ben Story [mailto:ben.story at gmail.com]
Sent: September-20-11 2:09 PM
To: Adam Frankel (afrankel)
Cc: Norton, Mike; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] CUCME/CUUE "Private Line"

I would, but they need to have after hours emergency calls routed to the doctor's answering service.
On Tue, Sep 20, 2011 at 2:56 PM, Adam Frankel (afrankel) <afrankel at cisco.com<mailto:afrankel at cisco.com>> wrote:
Why not use ToD Routing in CUCM to bypass the AA during off hours?


Adam


------------Original Message--------------
From: Ben Story <ben.story at gmail.com><mailto:ben.story at gmail.com>
Sent: Tue, Sep 20, 2011 2:13:38 Pm
To: Norton, Mike <mikenorton at pwsd76.ab.ca><mailto:mikenorton at pwsd76.ab.ca>
CC: "cisco-voip at puck.nether.net"<mailto:cisco-voip at puck.nether.net> <cisco-voip at puck.nether.net><mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] CUCME/CUUE "Private Line"

Ok they want to avoid the auto attendant when it would block calls (off hours).  Sorry, my previous statement was misleading/wrong/confusing.
On Tue, Sep 20, 2011 at 1:11 PM, Norton, Mike <mikenorton at pwsd76.ab.ca<mailto:mikenorton at pwsd76.ab.ca>> wrote:
I'm confused. Isn't "not having call handling for that line" exactly what they're asking for? So why would it upset them? You said "the idea is that they gave its number to their family to call in so that they could avoid the auto attendant and/or after hours handling."

????

--
Mike Norton
I.T. Support
Peace Wapiti School Division No. 76
Helpdesk: 780-831-3080<tel:780-831-3080>
Direct: 780-831-3076<tel:780-831-3076>

From: cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net> [mailto:cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>] On Behalf Of Ben Story
Sent: September-20-11 12:03 PM
To: Ryan Ratliff
Cc: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] CUCME/CUUE "Private Line"

Well we could, but then we either have to buy another 1FB from the phone company to keep the proper number of lines in the trunk group for normal calls or we don't have call handling for that line which makes the office staff upset.  I'm in a catch-22.
On Tue, Sep 20, 2011 at 12:55 PM, Ryan Ratliff <rratliff at cisco.com<mailto:rratliff at cisco.com>> wrote:
I don't think you'll have much luck trying to customize the AA script like that.

Why not just let calls on that port bypass the AA entirely?

-Ryan

On Sep 20, 2011, at 11:24 AM, Ben Story wrote:

I have a doctor's office that we have recently converted from a Norstar key system to CUCME 8.5.  The staff had a "private line" that was actually part of their hunt group from the phone company.  The idea is that they gave it's number to their family to call in so that they could avoid the auto attendant and/or after hours handling.  Does anyone know of a way (without altering the inbound caller-id) to have the auto attendant treat one FXO port differently than the others in a CUE script?

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