[cisco-voip] UCCE

[Santiago Figueroa]

Hello I have a UCCE but I have a problem with Agent when them press botton NewCall that move your position a last of queue to take a calls.

The UCCE is configured to send calls an agents with LAA “Longest Available Agent", but the agent cheats and moves his place, and stop taking calls by others to make calls before him.

can anyone help me?

Thanks

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