[cisco-voip] UCCE

[Ryan Ratliff]

Start incentivising agents by number of calls taken?  :)

A wallboard display of agents with their availability time (ordered so they know who's up next)?

All joking aside I'm betting most call centers approach this with a mix of technology and people management.  

-Ryan

On Sep 23, 2011, at 1:53 PM, Santiago Figueroa wrote:

Hello I have a UCCE but I have a problem with Agent when them press botton NewCall that move your position a last of queue to take a calls.

The UCCE is configured to send calls an agents with LAA “Longest Available Agent", but the agent cheats and moves his place, and stop taking calls by others to make calls before him.

can anyone help me?

Thanks

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