[cisco-voip] UCCE

[Santiago Figueroa]

Thanks you very much for your reply.

Best Regrds.
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De: Ryan Ratliff [rratliff at cisco.com]
Enviado el: viernes, 23 de septiembre de 2011 01:35 p.m.
Para: Santiago Figueroa
CC: cisco-voip-bounces at puck.nether.net; cisco-voip at puck.nether.net
Asunto: Re: [cisco-voip] UCCE

Start incentivising agents by number of calls taken?  :)

A wallboard display of agents with their availability time (ordered so they know who's up next)?

All joking aside I'm betting most call centers approach this with a mix of technology and people management.

-Ryan

On Sep 23, 2011, at 1:53 PM, Santiago Figueroa wrote:

Hello I have a UCCE but I have a problem with Agent when them press botton NewCall that move your position a last of queue to take a calls.

The UCCE is configured to send calls an agents with LAA “Longest Available Agent", but the agent cheats and moves his place, and stop taking calls by others to make calls before him.

can anyone help me?

Thanks

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La información incluida en este mensaje y sus anexos es CONFIDENCIAL y para USO EXCLUSIVO de sus destinatarios. No está permitida su divulgación y/o reproducción sin autorización. Si ha recibido este mensaje y no le incumbe, le rogamos nos los comunique y proceda a su borrado. Gracias.

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