[cisco-voip] UCCE

[voipermike at gmail.com]

Turn on agent state tracing for this agent.  Run the report to show the suspicious activity.  Then have a talk with the agent.

On Sep 23, 2011, at 12:53 PM, Santiago Figueroa <sfigueroa at mnet.com.mx> wrote:

> Hello I have a UCCE but I have a problem with Agent when them press botton NewCall that move your position a last of queue to take a calls.
> 
> The UCCE is configured to send calls an agents with LAA “Longest Available Agent", but the agent cheats and moves his place, and stop taking calls by others to make calls before him.
> 
> can anyone help me?
> 
> Thanks
> 
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