[cisco-voip] UCCE

[Santiago Figueroa]

Thanks you very much for your reply.

Best Regards.

-----Mensaje original-----
De: voipermike at gmail.com [mailto:voipermike at gmail.com]
Enviado el: viernes, 23 de septiembre de 2011 01:55 p.m.
Para: Santiago Figueroa
CC: cisco-voip-bounces at puck.nether.net; cisco-voip at puck.nether.net
Asunto: Re: [cisco-voip] UCCE

Turn on agent state tracing for this agent.  Run the report to show the suspicious activity.  Then have a talk with the agent.

On Sep 23, 2011, at 12:53 PM, Santiago Figueroa <sfigueroa at mnet.com.mx> wrote:

> Hello I have a UCCE but I have a problem with Agent when them press botton NewCall that move your position a last of queue to take a calls.
>
> The UCCE is configured to send calls an agents with LAA “Longest Available Agent", but the agent cheats and moves his place, and stop taking calls by others to make calls before him.
>
> can anyone help me?
>
> Thanks
>
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La información incluida en este mensaje y sus anexos es CONFIDENCIAL y para USO EXCLUSIVO de sus destinatarios. No está permitida su divulgación y/o reproducción sin autorización. Si ha recibido este mensaje y no le incumbe, le rogamos nos los comunique y proceda a su borrado. Gracias.

Information included in this e-mail and attached files is CONFIDENTIAL and only for the EXCLUSIVE USE of the receivers. Circulation and/or copy without permission is not allowed. If you have received this e-mail and you are not the intended recipient, please let us know and erase the message and attached files. Thank you.