[cisco-voip] Forwarding a Call to Voicemail After the Call Has Been Answered

[Levi Stevens]

Thanks, Nate.  I setup iDivert on the softkey template for connected calls and it works great!

Levi Stevens, CCENT(tm)
Network Communications Analyst
Computer Services
The Master's College
21726 Placerita Canyon Road
Santa Clarita, California 91321
p:  661.362.2876
f:  661.362.2664
e:  cstevens at masters.edu<mailto:cstevens at masters.edu>
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From: Nate VanMaren [mailto:VanMarenNP at ldschurch.org]
Sent: Monday, September 26, 2011 11:50 AM
To: Levi Stevens; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Forwarding a Call to Voicemail After the Call Has Been Answered

Look into using iDivert in the in-call state.

From: cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net> [mailto:cisco-voip-bounces at puck.nether.net]<mailto:[mailto:cisco-voip-bounces at puck.nether.net]> On Behalf Of Levi Stevens
Sent: Monday, September 26, 2011 11:29 AM
To: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: [cisco-voip] Forwarding a Call to Voicemail After the Call Has Been Answered

We have an admin assistant that wants to know if it is possible to forward a caller to the voicemail of the line she has already answered and have it retain the original caller ID info.  She can forward the caller to the voicemail for that line by transferring the call back to the line she answered.  However, this does not retain the original caller ID info.  We are running CUCM version 6.1.5 and Exchange 2007 Unified Messaging for our voicemail system.  Any help is greatly appreciated.  Thanks.

Levi Stevens, CCENT(tm)
Network Communications Analyst
Computer Services
The Master's College
21726 Placerita Canyon Road
Santa Clarita, California 91321
p:  661.362.2876
f:  661.362.2664
e:  cstevens at masters.edu<mailto:cstevens at masters.edu>
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