[cisco-voip] UCCX unanswered calls to Voicemail

[Chris Martin]

Well.. You could pull the number of ready agents to a variable, then
decrement that by 1 each time and set your statement to when it reaches 0
to send to voicemail.

Chris

On Wed, Apr 4, 2012 at 1:50 PM, Ahmed Maher <ahmed.maher at connectps.com>wrote:

> Thanks Chris for reply,****
>
> I will give it try on weekend, but there may be 3 Agents READY and 2 have
> active calls, I think I should get the number of READY Agents from the
> reporting statistics and put the value on the ConnectCounter, am I right?
> ****
>
> ** **
>
> *From:* Chris Martin [mailto:clm.ccie at gmail.com]
> *Sent:* Wednesday, April 04, 2012 3:41 PM
> *To:* Ahmed Maher
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] UCCX unanswered calls to Voicemail****
>
> ** **
>
> Just so I understand, you have 5 agents.  All in ready state and a call
> comes in.  Each agent is ready but does not answer, then you want the
> caller to be presented voicemail. Since you do not want agents placed into
> a NOT READY state if they miss a call, the caller can loop through these
> until someone comes back.
>
> What I would do is change your Select Resource step as this:
>
> Select Resource: (Set Connect to NO)
> --Selected
> -----Increment ConnectedCounter
> -----Connect
> --Queued
> ----- If ConnectCounter = 5
> ----------true = voicemail transfer
> ----------false = normal queue proceedures
>
> I am sure there is some tweeking you could do, but I think that should
> work...  Basically places a counter that tracks how many times the caller
> went through the connect to agent step, once getting to 5 and entering
> queue it will go directly to voicemail.
>
> HTH,
> Chris****
>
> On Tue, Apr 3, 2012 at 3:28 PM, Ahmed Maher <ahmed.maher at connectps.com>
> wrote:****
>
> Hi Everyone,****
>
>  ****
>
> I have a question regarding UCCX, I have about 5 agents and I want to send
> the call to Voicemail in case all READY Agents unanswered the call,
> ofcourse I still need the Queuing in case the agents are busy or Not Ready
> or logout,…****
>
>  ****
>
> I know the callcenter agents should reply but sometime they are busy doing
> other things or forgot to do NOT Ready when he leave for a moment and I
> don’t want to Put the agent in Not Ready state if he didn’t answer the call
> (coz he will forgot to make it ready again J ).****
>
>  ****
>
> Any advice****
>
>  ****
>
> Ahmed Maher****
>
> Best Regards****
>
>  ****
>
>
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>
> ** **
>
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