[cisco-voip] Additional Entitlement Required - UC Plugins?

[Ryan Ratliff]

>  Cisco service contract information indicates you are not authorized to download software for the following product(s): Cisco Unified Communications with IBM Lotus If you are downloading from the Cart, please remove software for the product(s) listed above to proceed with other software downloads.  Or, if you feel this message is in error, please:
> Email technical support for 24x7 assistance. To expedite your request, please include the following information:
> User ID (Cisco.com ID used to download software)
> Contact Name
> Company Name
> Contract Number
> Product ID
> Desired Software Release or File Name
> Please include a screen shot of this page

You need to email them and ask what's up.

-Ryan

On Apr 9, 2012, at 11:45 AM, Ted Nugent wrote:

Does anyone know what entitlement you need to download "Cisco Unified Communications Plug-ins 8.5(1) for IBM Lotus Sametime"
I would have thought this was all part of CUWL/ESW but that's obviously not the case since I have multiple ESW #s associated with my CCO account.
Everything I can see about PCAP say that this is a "Free Plugin", so why would Cisco require entitlement and where the heck does it come from?
The ordering guides don't even mention this only the Domino Viewmail plugin.
Ted
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