[cisco-voip] UCCX 7.x vs 8.5

Tue Apr 10 10:04:25 EDT 2012

Unfortunately, no. The TAC engineer was unwilling to give me the bug he was referring to since it was an internal bug.

James Buchanan| UC Technology Manager | Presidio South | Presidio Networked Solutions
12 Cadillac Dr Ste 130 Brentwood, TN 37027 | jbuchanan at presidio.com<mailto:jbuchanan at presidio.com>
D: 615-866-5729 | F:615-866-5781  www.presidio.com<http://www.presidio.com/>

From: Russell Chaseling [mailto:rchaseling at plannet21.ie]
Sent: Tuesday, April 10, 2012 3:15 AM
To: Buchanan, James; Jason Aarons (AM); roger.wiklund at gmail.com; mh at markholloway.com
Cc: cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] UCCX 7.x vs 8.5

Hey James,

Very interesting information.........we are having strange behaviour with HA failover on versions 8.5(1). Would you have any bug IDs for these by any chance?

Russell

From: cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net> [mailto:cisco-voip-bounces at puck.nether.net]<mailto:[mailto:cisco-voip-bounces at puck.nether.net]> On Behalf Of Buchanan, James
Sent: 07 April 2012 20:54
To: Jason Aarons (AM); roger.wiklund at gmail.com<mailto:roger.wiklund at gmail.com>; mh at markholloway.com<mailto:mh at markholloway.com>
Cc: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] UCCX 7.x vs 8.5

Agreed. Plus, UCCX 8.5(1)SU2 has some pretty severe bugs that prevent failover from working right if both the UCM Publisher and the UCCX Primary server become unavailable at the same time. These are due to be fixed with SU3, which will hopefully be out in about a week per the TAC engineer I've been dealing with.

James Buchanan| UC Technology Manager | Presidio South | Presidio Networked Solutions
12 Cadillac Dr Ste 130 Brentwood, TN 37027 | jbuchanan at presidio.com<mailto:jbuchanan at presidio.com>
D: 615-866-5729 | F:615-866-5781  www.presidio.com<http://www.presidio.com/>

From: Jason Aarons (AM) [mailto:jason.aarons at dimensiondata.com]<mailto:[mailto:jason.aarons at dimensiondata.com]>
Sent: Saturday, April 07, 2012 10:33 AM
To: roger.wiklund at gmail.com<mailto:roger.wiklund at gmail.com>; mh at markholloway.com<mailto:mh at markholloway.com>; Buchanan, James
Cc: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] UCCX 7.x vs 8.5

I agree Windows 7 is top driver, then HA across WAN.

Be sure to go to latest UCCX plus install the UCCX cop files from CLI not GUI. Early versions of CallManager 8.5 also had a lot of CTI manager bugs.

Sent from my Android phone using TouchDown (www.nitrodesk.com<http://www.nitrodesk.com>)

-----Original Message-----
From: Buchanan, James [jbuchanan at presidio.com]
Received: Saturday, 07 Apr 2012, 10:36am
To: Roger Wiklund [roger.wiklund at gmail.com]; Mark Holloway [mh at markholloway.com]
CC: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net> [cisco-voip at puck.nether.net]
Subject: Re: [cisco-voip] UCCX 7.x vs 8.5

7.0(2) does fix that.

James Buchanan| UC Technology Manager | Presidio South | Presidio Networked Solutions
12 Cadillac Dr Ste 130 Brentwood, TN 37027 | jbuchanan at presidio.com<mailto:jbuchanan at presidio.com>
D: 615-866-5729 | F:615-866-5781  www.presidio.com<http://www.presidio.com>

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net> [mailto:cisco-voip-bounces at puck.nether.net]<mailto:[mailto:cisco-voip-bounces at puck.nether.net]> On Behalf Of Roger Wiklund
Sent: Saturday, April 07, 2012 2:52 AM
To: Mark Holloway
Cc: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] UCCX 7.x vs 8.5

On Sat, Apr 7, 2012 at 6:25 AM, Mark Holloway <mh at markholloway.com<mailto:mh at markholloway.com>> wrote:
> Can someone please tell me what are the biggest feature updates/advantages of UCCX 8.x over 7.x? (besides porting UCCX to Linux)

Top 3 new features that we use are:

Virtualization support
Windows 7 support for CAD/CSD
HA over WAN

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_0/release/notes/uccx_802_rn.pdf
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/release/guide/uccx851rn.pdf

I belive UCCX 7.0(2) fixes Windows 7 support but I have not tried it.
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