[cisco-voip] Cisco Unity Handler behavior

[Pat Hayes]

CUCM is in charge of what is displayed on the phone, and it has a service
parameter that will help you out here:

-----------------
Display Original Calling Number on Transfer from Cisco Unity:

This parameter determines whether Cisco CallManager displays the original
calling party number for calls that are transferred from the Cisco Unity
voice messaging system. Valid values specify True (display the original
calling number when a call is transferred from a Unity voice messaging
port) or False (display the number of the Unity voice messaging port
through which the call was transferred).
-----------------

I believe that'll even work on supervised transfers, although I haven't
specifically tested/confirmed.


On Tue, Apr 10, 2012 at 9:59 AM, Anthony Kouloglou <akoul at dataways.gr>wrote:

>  Thanks!
> That's what i had in mind:-(
> I guess i will miss the MOH for the outside caller...
>
>  BR
> Anthony
>  On 10-Apr-12 16:16, Mike King wrote:
>
> The short answer is:
> Make it a blind transfer.
>
>  Hopefully someone can answer on how to do this with a supervised
> transfer.
>
>  Mike
>
> On Tue, Apr 10, 2012 at 5:22 AM, Anthony Kouloglou <akoul at dataways.gr>wrote:
>
>>  Hi all,
>> i have an old unity 4 integrated with a CUCM 7.1.5.
>> It still works fine. :-D
>> There is a call handler who receives all incoming calls and after the
>> greeting, it makes a supervised transfer to the operator.
>> The operator cannot see the incoming caller id unless the call is
>> answered.
>> Instead of this, what is shown is the number of the CTI Voice mail ports.
>>
>> How can this be overridden so the caller id is presented before the call
>> is answered?
>>
>> BR
>> Anthony
>>
>>
>>
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>>
>
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