[cisco-voip] Cisco Unity Handler behavior

[Anthony Kouloglou]

Hi Pat!
Thanks, it worked like a champ!
I was trying to find anything regarding CTI in the services parameters 
of CUCM but never saw the one referring to Unity! :-)
It was one line below the one i turned to true and never worked...

Thanks again.

BR
Anthony

On 11-Apr-12 06:45, Pat Hayes wrote:
> CUCM is in charge of what is displayed on the phone, and it has a 
> service parameter that will help you out here:
>
> -----------------
> Display Original Calling Number on Transfer from Cisco Unity:
>
> This parameter determines whether Cisco CallManager displays the 
> original calling party number for calls that are transferred from the 
> Cisco Unity voice messaging system. Valid values specify True (display 
> the original calling number when a call is transferred from a Unity 
> voice messaging port) or False (display the number of the Unity voice 
> messaging port through which the call was transferred).
> -----------------
>
> I believe that'll even work on supervised transfers, although I 
> haven't specifically tested/confirmed.
>
>
> On Tue, Apr 10, 2012 at 9:59 AM, Anthony Kouloglou <akoul at dataways.gr 
> <mailto:akoul at dataways.gr>> wrote:
>
>     Thanks!
>     That's what i had in mind:-(
>     I guess i will miss the MOH for the outside caller...
>
>     BR
>     Anthony
>     On 10-Apr-12 16:16, Mike King wrote:
>>     The short answer is:
>>     Make it a blind transfer.
>>
>>     Hopefully someone can answer on how to do this with a supervised
>>     transfer.
>>
>>     Mike
>>
>>     On Tue, Apr 10, 2012 at 5:22 AM, Anthony Kouloglou
>>     <akoul at dataways.gr <mailto:akoul at dataways.gr>> wrote:
>>
>>         Hi all,
>>         i have an old unity 4 integrated with a CUCM 7.1.5.
>>         It still works fine. :-D
>>         There is a call handler who receives all incoming calls and
>>         after the greeting, it makes a supervised transfer to the
>>         operator.
>>         The operator cannot see the incoming caller id unless the
>>         call is answered.
>>         Instead of this, what is shown is the number of the CTI Voice
>>         mail ports.
>>
>>         How can this be overridden so the caller id is presented
>>         before the call is answered?
>>
>>         BR
>>         Anthony
>>
>>
>>
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>
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