[cisco-voip] RM JTAPI Provider user ID

[Gurpreet Singh Kukreja]

Just to Add, RM user is an application user created automatically on the CM
when you integrate CCX with it. You associate the Agent's Phone device with
the Application user for it to become an agent on the CCX.


HTH

- Gurpreet

On Fri, Apr 13, 2012 at 2:37 PM, ROZA, Ariel <Ariel.ROZA at la.logicalis.com>wrote:

> Alan,****
>
> ** **
>
> You have to associate each agent´s phone to that agent´s end user account
> (Device Association). Then you define the agent´s extension as the IPCC
> Extensin for the end user, and then you finally have to associate the
> agent´s phone device to the RmCm account you created for IPCCX RmCM
> provider.****
>
> ** **
>
> See the Cisco CRS Administration Guide for your version of IPCCX****
>
> ** **
>
> Hope this helps,****
>
> ** **
>
> Ariel****
>
> ** **
>
> *From:* cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Collopy, Alan
> *Sent:* viernes, 13 de abril de 2012 11:20 a.m.
> *To:* 'cisco-voip at puck.nether.net'
> *Subject:* [cisco-voip] RM JTAPI Provider user ID****
>
> ** **
>
> Hello,****
>
>  ****
>
>         Does anyone know how I can associate the user / line number to the
> RM JTAPI within Call Manager?****
>
>  ****
>
> Thank you,****
>
> *Alan M. Collopy*****
>
>  ****
>
> ** **
>
> *  ________________________________  *****
>
>
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