[cisco-voip] Unity Connection Subscriber Unusable after 8.6.2aSU1 Update

[Wes Sisk]

Yep, RTMT should get it.
https://supportforums.cisco.com/docs/DOC-16943
Cisco Database Installation Service
Install and Upgrade Logs

if you rebooted to the old version then retrieve from inactive partition. If you're still on the new version with everything failing then you may have to use CLI. If using CLI the paths are stated in the doc cited above. 'file get ....'

/wes


On Apr 23, 2012, at 1:27 PM, Matthew Loraditch wrote:

Will RTMT work? If not what’s the best way to pull manually? Heck I can get you the whole VHD if you’d like to take a look. I’m going to proceed with the rebuild but it’d be neat to know what happened
 
From: Wes Sisk [mailto:wsisk at cisco.com] 
Sent: Monday, April 23, 2012 11:29 AM
To: Matthew Loraditch
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Unity Connection Subscriber Unusable after 8.6.2aSU1 Update
 
Most likely either readonly file system OR selinux context did not get set correctly during upgrade. Rebuild is likely the fastest recovery.
 
Any clues to what went awry would be in the install/upgrade log.  It would be great to pull the install/upgrade logs prior to rebuild.
 
/wes
 
 
On Apr 22, 2012, at 11:22 PM, Matthew Loraditch wrote:


Upgraded the pub, upgraded the sub, switch-version on Pub ok, everything online, do switch-version sub and get this on CLI Login after boot:
 
/usr/local/platform/bin/cliscript.sh: line 134: /usr/local/bin/base_scripts/xmlfoo: Permission denied
/usr/local/platform/bin/cliscript.sh: line 144: /usr/local/bin/base_scripts/xmlfoo: Permission denied
Command Line Interface is starting up, please wait ...
java.io.FileNotFoundException: /var/log/active/platform/log/cli.bin (Permission denied)
        at java.io.RandomAccessFile.open(Native Method)
        at java.io.RandomAccessFile.<init>(RandomAccessFile.java:216)
        at com.cisco.iptplatform.fappend.ciscoRollingFileAppender.restoreIndex(ciscoRollingFileAppender.java:104)
        at com.cisco.iptplatform.fappend.ciscoRollingFileAppender.setFile(ciscoRollingFileAppender.java:43)
and it goes on
 
 
Googled around, searched the bug toolkit and didn't find anything similar. Was coming from 8.6.1. Several CLI commands are unavailable, can't switch version back, or even reboot from CLI
 
My plan at the moment is just to rebuild the server tomorrow. Tomcat runs but just give the main page saying no products installed, and the remote account CLIs are also unavailable so I don't see what TAC could do seeing as I can't get them in with root to fix anything. Tried to boot back to the other partition just for fun, and Grub must be set to 0 seconds. Not sure that that would even work or get me anywhere but still.
 
If anyone has any good ideas i'll take them.

 
 
Matthew G. Loraditch - CCVP, CCNA, CCDA

1965 Greenspring Drive
Timonium, MD 21093

voice. 410.252.8830
fax.  410.252.9284    

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