[cisco-voip] UCCX: what features do you use in CET?

[Erick B.]

Another request for the FRESH_INSTALL flag and ability to use RTMT
from normal admin account, or multiple.

Thanks.


On Tue, Apr 24, 2012 at 12:22 PM, Ryan LaFountain <rlafount at cisco.com> wrote:
> Hi Anthony,
>
> Will the new CLI command 'set uccx appadmin administrator' solve the first issue you have raised whereby setting CET to FRESH_INSTALL allows you to choose an AppAdmin administrator on the last page?
>
> http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/configuration/guide/uccx851cli.pdf
>
> I will follow up on the other questions and let you know what I hear.
>
> 1. Administratively granting users RTMT access.
>
> 2. Service accounts or Application User concept in UCCX.
>
> Thank you,
>
> Ryan LaFountain
> Unified Contact Center
> Cisco Services
> Direct: +1 919 392 9898
> Hours: M - F 9:00am - 5:00pm Eastern Time
>
>
>
> On Apr 24, 2012, at 10:38 AM, Anthony Holloway wrote:
>
>> I have used CET on several occasions to reset the FRESH_INSTALL flag so that I may recover a system where there are no admin accounts linked from CUCM where the password is known.
>>
>> I realize that this could also be solved if UCCX had the concept of local accounts which could log into AppAdmin/CRS Editor/etc.  This would also be a nice feature for "service accounts" which are used within scripts and with the Authenticate User step.  Currently, I have to have the AD team create the service account, and open up my LDAP filter to allow service accounts to be synced into CUCM.
>>
>> And while I'm at it, RTMT should be able to authenticate more than a single shared user account.
>>
>> Thanks for polling the audience on this one Wes.
>>
>> Anthony Holloway
>>
>> On Tue, Apr 24, 2012 at 9:12 AM, Wes Sisk <wsisk at cisco.com> wrote:
>> We have done some work in mitigating the typically uses for CET to be more user accessible.
>>
>> Licensing Enhancements in 8.5(1)SU3
>>
>> The following new capabilities have been added in 8.5(1)SU3 for managing licenses in the systems:
>>
>> 1.The License Information page in AppAdmin (System > License Information > Display License(s)) will display a dropdown box with all the licenses configured in the system (both active and expired). When any license from the dropdown list is selected, the content of that license will be displayed.
>>
>> 2.The Cumulative license information will display the split of temporary and permanent license counts being used.
>>
>> 3.Capability to delete temporary licenses from Appadmin.
>>
>> 4.New commands to View and Delete licenses from Command Line Interface.
>> a.utils uccx list license
>> b.utils uccx delete license licenseName
>>
>> Along with the above licensing enhancements, the following CLI commands have been added in recent versions:
>>
>> set uccx provider ip axl
>> set uccx provider ip jtapi
>> set uccx provider ip rmcm
>> set uccx appadmin administrator
>>
>> What else are you using, or contacting TAC to use, CET for?
>>
>> Regards,
>> Wes
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>>
>
>
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