[cisco-voip] UCCX: what features do you use in CET?

[Eric Butcher]

Seconded.  Changing the fresh_install flag.  Upgrade to new hardware and
changing IP's before bringing the cluster up.



Eric Butcher
Cisco Unified Communications Engineer
CDW Professional Services
11711 N Meridian, Ste 225
Carmel, IN  46032
( 317.569.4282 – Single Number Reach
＊ eric.butcher at cdw.com
http://www.cdw.com/








On 4/24/12 1:29 PM, "Erick B." <erickbee at gmail.com> wrote:

>Another request for the FRESH_INSTALL flag and ability to use RTMT
>from normal admin account, or multiple.
>
>Thanks.
>
>
>On Tue, Apr 24, 2012 at 12:22 PM, Ryan LaFountain <rlafount at cisco.com>
>wrote:
>> Hi Anthony,
>>
>> Will the new CLI command 'set uccx appadmin administrator' solve the
>>first issue you have raised whereby setting CET to FRESH_INSTALL allows
>>you to choose an AppAdmin administrator on the last page?
>>
>> 
>>http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center
>>/crs/express_8_5/configuration/guide/uccx851cli.pdf
>>
>> I will follow up on the other questions and let you know what I hear.
>>
>> 1. Administratively granting users RTMT access.
>>
>> 2. Service accounts or Application User concept in UCCX.
>>
>> Thank you,
>>
>> Ryan LaFountain
>> Unified Contact Center
>> Cisco Services
>> Direct: +1 919 392 9898
>> Hours: M - F 9:00am - 5:00pm Eastern Time
>>
>>
>>
>> On Apr 24, 2012, at 10:38 AM, Anthony Holloway wrote:
>>
>>> I have used CET on several occasions to reset the FRESH_INSTALL flag
>>>so that I may recover a system where there are no admin accounts linked
>>>from CUCM where the password is known.
>>>
>>> I realize that this could also be solved if UCCX had the concept of
>>>local accounts which could log into AppAdmin/CRS Editor/etc.  This
>>>would also be a nice feature for "service accounts" which are used
>>>within scripts and with the Authenticate User step.  Currently, I have
>>>to have the AD team create the service account, and open up my LDAP
>>>filter to allow service accounts to be synced into CUCM.
>>>
>>> And while I'm at it, RTMT should be able to authenticate more than a
>>>single shared user account.
>>>
>>> Thanks for polling the audience on this one Wes.
>>>
>>> Anthony Holloway
>>>
>>> On Tue, Apr 24, 2012 at 9:12 AM, Wes Sisk <wsisk at cisco.com> wrote:
>>> We have done some work in mitigating the typically uses for CET to be
>>>more user accessible.
>>>
>>> Licensing Enhancements in 8.5(1)SU3
>>>
>>> The following new capabilities have been added in 8.5(1)SU3 for
>>>managing licenses in the systems:
>>>
>>> 1.The License Information page in AppAdmin (System > License
>>>Information > Display License(s)) will display a dropdown box with all
>>>the licenses configured in the system (both active and expired). When
>>>any license from the dropdown list is selected, the content of that
>>>license will be displayed.
>>>
>>> 2.The Cumulative license information will display the split of
>>>temporary and permanent license counts being used.
>>>
>>> 3.Capability to delete temporary licenses from Appadmin.
>>>
>>> 4.New commands to View and Delete licenses from Command Line Interface.
>>> a.utils uccx list license
>>> b.utils uccx delete license licenseName
>>>
>>> Along with the above licensing enhancements, the following CLI
>>>commands have been added in recent versions:
>>>
>>> set uccx provider ip axl
>>> set uccx provider ip jtapi
>>> set uccx provider ip rmcm
>>> set uccx appadmin administrator
>>>
>>> What else are you using, or contacting TAC to use, CET for?
>>>
>>> Regards,
>>> Wes
>>> _______________________________________________
>>> cisco-voip mailing list
>>> cisco-voip at puck.nether.net
>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>
>>
>>
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