[cisco-voip] FW: options on script

[Sean Knight]

Redirect CSS?  I am not sure if we have that?  I have it set the same as our other CTI route points.  For each option I have it set like this.  Is that correct?  I’ve never set this many options on a script yet.

 

 

 

From: Pavan [mailto:pav.ccie at gmail.com] 
Sent: Wednesday, August 08, 2012 1:43 PM
To: Sean Knight
Cc: <cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] FW: options on script

 

Sean,

I suspect it to be a CSS issue on the Callmanager.

Can you check the CSS and rerouting CSS on the caller and cti ports.

 

I cant remember offhand which css is used for redirect from cti port.



-Pavan


On Aug 8, 2012, at 11:44, "Sean Knight" <sean at pubsvs.com> wrote:

	 

	I have the Call Redirect set to triggering contact and destination is set to Options Selected and Call Address is set to Destination.  When I call it picks up but when I select an option it disconnects.  

	 

	 

	 

	 

	 

	 

	<image002.jpg>

	 

	From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Sean Knight
	Sent: Wednesday, August 08, 2012 12:07 PM
	To: cisco-voip at puck.nether.net
	Subject: [cisco-voip] FW: options on script

	 

	 

	 

	There was a call redirect left in the script that I didn’t see.  Thank you so much for your help.  Now what do I use to make the options work because when I call the number now I get my announcement but when I press 1 it disconnects.  

	 

	 

	 

	From: Ryan LaFountain (rlafount) [mailto:rlafount at cisco.com] 
	Sent: Wednesday, August 08, 2012 11:13 AM
	To: Sean Knight
	Subject: Re: [cisco-voip] options on script

	 

	Hi Sean, 

	 

	Does the modified script validate? Go to Tools -> Validate in the Editor. The message you're getting means that there is some runtime exception when executing the script (as long as it didn't complain when you uploaded it, which is a compile time error). 

	 

	Thank you, 

	 

	Ryan LaFountain

	Unified Contact Center

	Cisco Services

	Direct: +1 919 392 9898

	Email: rlafount at cisco.com

	Hours: M – F 9:00am – 5:00pm

	 

	From: Sean Knight <sean at pubsvs.com>
	Date: Wednesday, August 8, 2012 10:50 AM
	To: Ryan LaFountain <rlafount at cisco.com>
	Subject: RE: [cisco-voip] options on script

	 

	When I call the trigger number it just says Sorry we are experiencing system problems.   

	 

	From: Ryan LaFountain (rlafount) [mailto:rlafount at cisco.com] 
	Sent: Wednesday, August 08, 2012 10:49 AM
	To: Sean Knight; cisco-voip at puck.nether.net
	Subject: Re: [cisco-voip] options on script

	 

	Hi Sean, 

	 

	Can you let us know exactly what isn't working? What digits are you pressing to navigate the menu and what are you hearing/experiencing? 

	 

	Thank you, 

	 

	Ryan LaFountain

	Unified Contact Center

	Cisco Services

	Direct: +1 919 392 9898

	Email: rlafount at cisco.com

	Hours: M – F 9:00am – 5:00pm

	 

	From: Sean Knight <sean at pubsvs.com>
	Date: Wednesday, August 8, 2012 10:01 AM
	To: "cisco-voip at puck.nether.net" <cisco-voip at puck.nether.net>
	Subject: [cisco-voip] options on script

	 

	 

	Trying to add options on a script and it’s not working.  Can anyone tell me what I am doing wrong?

	 

	 

	 

	<image003.jpg>

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