[cisco-voip] FW: options on script

[Bill Talley]

Does your redirect step redirect to "option" or to "option{number}".
 You're setting "option{number}" within each output branch and I'm
wondering if you should be setting "option = option{number}".


Sent from an Apple iOS device with very tiny touchscreen input keys.
 Please excude my typtos.

On Aug 8, 2012, at 1:01 PM, Sean Knight <sean at pubsvs.com> wrote:

Redirect CSS?  I am not sure if we have that?  I have it set the same as
our other CTI route points.  For each option I have it set like this.  Is
that correct?  I’ve never set this many options on a script yet.





<image001.png>

*From:* Pavan [mailto:pav.ccie at gmail.com <pav.ccie at gmail.com>]
*Sent:* Wednesday, August 08, 2012 1:43 PM
*To:* Sean Knight
*Cc:* <cisco-voip at puck.nether.net>
*Subject:* Re: [cisco-voip] FW: options on script



Sean,

I suspect it to be a CSS issue on the Callmanager.

Can you check the CSS and rerouting CSS on the caller and cti ports.



I cant remember offhand which css is used for redirect from cti port.



-Pavan


On Aug 8, 2012, at 11:44, "Sean Knight" <sean at pubsvs.com> wrote:



I have the Call Redirect set to triggering contact and destination is set
to Options Selected and Call Address is set to Destination.  When I call it
picks up but when I select an option it disconnects.













<image002.jpg>



*From:* cisco-voip-bounces at puck.nether.net [
mailto:cisco-voip-bounces at puck.nether.net<cisco-voip-bounces at puck.nether.net>]
*On Behalf Of *Sean Knight
*Sent:* Wednesday, August 08, 2012 12:07 PM
*To:* cisco-voip at puck.nether.net
*Subject:* [cisco-voip] FW: options on script







There was a call redirect left in the script that I didn’t see.  Thank you
so much for your help.  Now what do I use to make the options work because
when I call the number now I get my announcement but when I press 1 it
disconnects.







*From:* Ryan LaFountain (rlafount)
[mailto:rlafount at cisco.com<rlafount at cisco.com>]

*Sent:* Wednesday, August 08, 2012 11:13 AM
*To:* Sean Knight
*Subject:* Re: [cisco-voip] options on script



Hi Sean,



Does the modified script validate? Go to Tools -> Validate in the Editor.
The message you're getting means that there is some runtime exception when
executing the script (as long as it didn't complain when you uploaded it,
which is a compile time error).



Thank you,



Ryan LaFountain

Unified Contact Center

Cisco Services

Direct: +1 919 392 9898

Email: rlafount at cisco.com

Hours: M – F 9:00am – 5:00pm



*From: *Sean Knight <sean at pubsvs.com>
*Date: *Wednesday, August 8, 2012 10:50 AM
*To: *Ryan LaFountain <rlafount at cisco.com>
*Subject: *RE: [cisco-voip] options on script



When I call the trigger number it just says Sorry we are experiencing
system problems.



*From:* Ryan LaFountain (rlafount)
[mailto:rlafount at cisco.com<rlafount at cisco.com>]

*Sent:* Wednesday, August 08, 2012 10:49 AM
*To:* Sean Knight; cisco-voip at puck.nether.net
*Subject:* Re: [cisco-voip] options on script



Hi Sean,



Can you let us know exactly what isn't working? What digits are you
pressing to navigate the menu and what are you hearing/experiencing?



Thank you,



Ryan LaFountain

Unified Contact Center

Cisco Services

Direct: +1 919 392 9898

Email: rlafount at cisco.com

Hours: M – F 9:00am – 5:00pm



*From: *Sean Knight <sean at pubsvs.com>
*Date: *Wednesday, August 8, 2012 10:01 AM
*To: *"cisco-voip at puck.nether.net" <cisco-voip at puck.nether.net>
*Subject: *[cisco-voip] options on script





Trying to add options on a script and it’s not working.  Can anyone tell me
what I am doing wrong?







<image003.jpg>

_______________________________________________
cisco-voip mailing list
cisco-voip at puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

_______________________________________________
cisco-voip mailing list
cisco-voip at puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20120808/55446ece/attachment.html>