[cisco-voip] FW: options on script

[Sean Knight]

I put the options and routing numbers at the bottom in the box.  Option
1 - 8  and you can see what I put for call redirect.  

 

 

 

 

 

From: Bill Talley [mailto:btalley at gmail.com] 
Sent: Wednesday, August 08, 2012 2:07 PM
To: Sean Knight
Cc: Pavan; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] FW: options on script

 

Does your redirect step redirect to "option" or to "option{number}".
You're setting "option{number}" within each output branch and I'm
wondering if you should be setting "option = option{number}".

 


Sent from an Apple iOS device with very tiny touchscreen input keys.
Please excude my typtos.


On Aug 8, 2012, at 1:01 PM, Sean Knight <sean at pubsvs.com> wrote:

	Redirect CSS? I am not sure if we have that? I have it set the
same as our other CTI route points. For each option I have it set like
this. Is that correct? Ive never set this many options on a script yet.

	<image001.png>

	From: Pavan [mailto:pav.ccie at gmail.com] 
	Sent: Wednesday, August 08, 2012 1:43 PM
	To: Sean Knight
	Cc: <cisco-voip at puck.nether.net>
	Subject: Re: [cisco-voip] FW: options on script

	Sean,

	I suspect it to be a CSS issue on the Callmanager.

	Can you check the CSS and rerouting CSS on the caller and cti
ports.

	I cant remember offhand which css is used for redirect from cti
port.

	
	
	-Pavan

	
	On Aug 8, 2012, at 11:44, "Sean Knight" <sean at pubsvs.com> wrote:

		I have the Call Redirect set to triggering contact and
destination is set to Options Selected and Call Address is set to
Destination. When I call it picks up but when I select an option it
disconnects. 

		<image002.jpg>

		From: cisco-voip-bounces at puck.nether.net [
mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Sean Knight
		Sent: Wednesday, August 08, 2012 12:07 PM
		To: cisco-voip at puck.nether.net
		Subject: [cisco-voip] FW: options on script

		There was a call redirect left in the script that I
didnt see. Thank you so much for your help. Now what do I use to make
the options work because when I call the number now I get my
announcement but when I press 1 it disconnects. 

		From: Ryan LaFountain (rlafount) [
mailto:rlafount at cisco.com] 
		Sent: Wednesday, August 08, 2012 11:13 AM
		To: Sean Knight
		Subject: Re: [cisco-voip] options on script

		Hi Sean,

		Does the modified script validate? Go to Tools ->
Validate in the Editor. The message you're getting means that there is
some runtime exception when executing the script (as long as it didn't
complain when you uploaded it, which is a compile time error).

		Thank you,

		Ryan LaFountain

		Unified Contact Center

		Cisco Services

		Direct: +1 919 392 9898

		Email: rlafount at cisco.com

		Hours: M F 9:00am 5:00pm

		From: Sean Knight <sean at pubsvs.com>
		Date: Wednesday, August 8, 2012 10:50 AM
		To: Ryan LaFountain <rlafount at cisco.com>
		Subject: RE: [cisco-voip] options on script

		When I call the trigger number it just says Sorry we are
experiencing system problems. 

		From: Ryan LaFountain (rlafount) [
mailto:rlafount at cisco.com] 
		Sent: Wednesday, August 08, 2012 10:49 AM
		To: Sean Knight; cisco-voip at puck.nether.net
		Subject: Re: [cisco-voip] options on script

		Hi Sean,

		Can you let us know exactly what isn't working? What
digits are you pressing to navigate the menu and what are you
hearing/experiencing?

		Thank you,

		Ryan LaFountain

		Unified Contact Center

		Cisco Services

		Direct: +1 919 392 9898

		Email: rlafount at cisco.com

		Hours: M F 9:00am 5:00pm

		From: Sean Knight <sean at pubsvs.com>
		Date: Wednesday, August 8, 2012 10:01 AM
		To: "cisco-voip at puck.nether.net" <
cisco-voip at puck.nether.net>
		Subject: [cisco-voip] options on script

		Trying to add options on a script and its not working.
Can anyone tell me what I am doing wrong?

		<image003.jpg>

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