[cisco-voip] FW: options on script

[Bill Talley]

Looks like you have several issues based on your screenshots.

1). You need to set "OptionSelected = Option{number}" somewhere.  I can't
see where that's set in your screenshots.

2). You need to put the "Redirect" label in front of the appropriate call
redirect step because right now it looks like you only have the call
redirect step under the "Option*" output branch.

Sent from an Apple iOS device with very tiny touchscreen input keys.
 Please excude my typtos.

On Aug 8, 2012, at 1:15 PM, Sean Knight <sean at pubsvs.com> wrote:

I put the options and routing numbers at the bottom in the box.  Option 1 –
8  and you can see what I put for call redirect.



<image001.jpg>



<image002.jpg>



*From:* Bill Talley [mailto:btalley at gmail.com <btalley at gmail.com>]
*Sent:* Wednesday, August 08, 2012 2:07 PM
*To:* Sean Knight
*Cc:* Pavan; cisco-voip at puck.nether.net
*Subject:* Re: [cisco-voip] FW: options on script



Does your redirect step redirect to "option" or to "option{number}". You're
setting "option{number}" within each output branch and I'm wondering if you
should be setting "option = option{number}".




Sent from an Apple iOS device with very tiny touchscreen input keys. Please
excude my typtos.


On Aug 8, 2012, at 1:01 PM, Sean Knight <sean at pubsvs.com> wrote:

Redirect CSS? I am not sure if we have that? I have it set the same as our
other CTI route points. For each option I have it set like this. Is that
correct? Ive never set this many options on a script yet.

<image001.png>

*From:* Pavan [mailto:pav.ccie at gmail.com <pav.ccie at gmail.com>]
*Sent:* Wednesday, August 08, 2012 1:43 PM
*To:* Sean Knight
*Cc:* <cisco-voip at puck.nether.net>
*Subject:* Re: [cisco-voip] FW: options on script

Sean,

I suspect it to be a CSS issue on the Callmanager.

Can you check the CSS and rerouting CSS on the caller and cti ports.

I cant remember offhand which css is used for redirect from cti port.



-Pavan


On Aug 8, 2012, at 11:44, "Sean Knight" <sean at pubsvs.com> wrote:

I have the Call Redirect set to triggering contact and destination is set
to Options Selected and Call Address is set to Destination. When I call it
picks up but when I select an option it disconnects.

<image002.jpg>

*From:* cisco-voip-bounces at puck.nether.net [
mailto:cisco-voip-bounces at puck.nether.net<cisco-voip-bounces at puck.nether.net>]
*On Behalf Of *Sean Knight
*Sent:* Wednesday, August 08, 2012 12:07 PM
*To:* cisco-voip at puck.nether.net
*Subject:* [cisco-voip] FW: options on script

There was a call redirect left in the script that I didnt see. Thank you so
much for your help. Now what do I use to make the options work because when
I call the number now I get my announcement but when I press 1 it
disconnects.

*From:* Ryan LaFountain (rlafount)
[mailto:rlafount at cisco.com<rlafount at cisco.com>]

*Sent:* Wednesday, August 08, 2012 11:13 AM
*To:* Sean Knight
*Subject:* Re: [cisco-voip] options on script

Hi Sean,

Does the modified script validate? Go to Tools -> Validate in the Editor.
The message you're getting means that there is some runtime exception when
executing the script (as long as it didn't complain when you uploaded it,
which is a compile time error).

Thank you,

Ryan LaFountain

Unified Contact Center

Cisco Services

Direct: +1 919 392 9898

Email: rlafount at cisco.com

Hours: M F 9:00am 5:00pm

*From: *Sean Knight <sean at pubsvs.com>
*Date: *Wednesday, August 8, 2012 10:50 AM
*To: *Ryan LaFountain <rlafount at cisco.com>
*Subject: *RE: [cisco-voip] options on script

When I call the trigger number it just says Sorry we are experiencing
system problems.

*From:* Ryan LaFountain (rlafount)
[mailto:rlafount at cisco.com<rlafount at cisco.com>]

*Sent:* Wednesday, August 08, 2012 10:49 AM
*To:* Sean Knight; cisco-voip at puck.nether.net
*Subject:* Re: [cisco-voip] options on script

Hi Sean,

Can you let us know exactly what isn't working? What digits are you
pressing to navigate the menu and what are you hearing/experiencing?

Thank you,

Ryan LaFountain

Unified Contact Center

Cisco Services

Direct: +1 919 392 9898

Email: rlafount at cisco.com

Hours: M F 9:00am 5:00pm

*From: *Sean Knight <sean at pubsvs.com>
*Date: *Wednesday, August 8, 2012 10:01 AM
*To: *"cisco-voip at puck.nether.net" <cisco-voip at puck.nether.net>
*Subject: *[cisco-voip] options on script

Trying to add options on a script and its not working. Can anyone tell me
what I am doing wrong?

<image003.jpg>

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