[cisco-voip] Troubleshooting Unity issues

[Erick B.]

Maybe a different voice mail profile on their DN?

On Thu, Aug 9, 2012 at 3:25 PM, Candese Perez <trigena at gmail.com> wrote:
> We are troubleshooting an issue with users in Unity when accessing their
> voicemail by selecting the messages button, they are still prompted to enter
> the mailbox #.
>
> Any ideas on why this may not be working for some users and working for
> others?
>
> This environment is Unity 5.x, integrated with AD domain and Exchange.
>
> Thanks!
>
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