[cisco-voip] cti protocol uccx 8

[Ryan LaFountain (rlafount)]

Hi Figueroa, 

Unfortunately, a custom CTI client cannot be used with UCCX as it can be
with UCCE. You can make customizations on CAD running on the PC with the
workflow configurations, but there is no provision for a fully custom CTI
client in UCCX. 

Hope this helps. 

Thank you, 

Ryan LaFountain
Unified Contact Center
Cisco Services
Direct: +1 919 392 9898
Email: rlafount at cisco.com
Hours: M ­ F 9:00am ­ 5:00pm




On 8/17/12 6:44 PM, "Figueroa de la Peña, Santiago"
<santiago.figueroa at mnet.com.mx> wrote:

>Hello I need help! Can anyone tell me if exist any source code for CTI
>protocol to custom CAD for uccx 8.5?
>
>Tanks.
>
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