[cisco-voip] Unity Connection Cluster Ports

george.hendrix at l-3com.com george.hendrix at l-3com.com
Tue Aug 28 07:06:38 EDT 2012


Yeah, it's non-secure.  The device pool in CUCM has the CUCM Subs first.  The ports in CUC are assigned to the CUC Subscriber server.  There are no licensing issues.  The CUC subscriber shows 150 ports licensed with 48 used.  The ports show in the cluster status as 48 with 0 in service.  What's odd, the "STOP TAKING CALLS" button is available.  I would think it wouldn't be since the ports aren't in service.  I also noticed there are 3 critical services on the Subscriber that aren't running, Connection Mailbox Sync, Connection MTA and Connection NotifierSpeech view is running on the Pub, but not the Sub.  Does this all sound correct? .  I've been trying to find what services SHOULD be running in an HA cluster on each server.


From: Ted Nugent [mailto:tednugent73 at gmail.com]
Sent: Monday, August 27, 2012 10:49 PM
To: Hendrix, George (Bill) @ NSS - STRATIS
Cc: Joel Perez; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Unity Connection Cluster Ports

I'm assuming you're running non-secure ports? Otherwise it's probably a cert issues. You have your device pool assigned to your second port group configured with a device pool that lists the sub first? (long shot but worth looking at)
Also, and I know we covered this allready, but on you for Phone System-2 PORTS, you are pointing to the HA server and you have the port license loaded, the HA license loaded and all your services are up and running? Very weird issue if all that checks out, it sounds like everything is configured correctly.
On Mon, Aug 27, 2012 at 10:34 PM, <george.hendrix at l-3com.com<mailto:george.hendrix at l-3com.com>> wrote:
Both port groups are setup similar, except for 1 vs 2.

Port Group names and device prefixes:
Phone System-1
CiscoUM1-VI
Phone System-2
CiscoUM2-VI

Phone System-1 PORTS:
Port Name: Phone System-1-001
SCCP Device Name: CiscoUM1-VI1

Phone System-2 PORTS:
Port Name: Phone System-2-001
SCCP Device Name: CiscoUM2-VI1

Phone System-1 ports are configured to use the CUC Publisher and Phone System-2 ports are configured to use the CUC Subscriber.


-Bill

From: Joel Perez [mailto:tman701 at gmail.com<mailto:tman701 at gmail.com>]
Sent: Monday, August 27, 2012 6:02 PM

To: Hendrix, George (Bill) @ NSS - STRATIS
Cc: Ted Nugent; cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>

Subject: Re: [cisco-voip] Unity Connection Cluster Ports

Does the second CUC server have enough licenses, etc...
In CUC you have the "port group name" and you also have the ports with names themselves that should match the port group name.
Those have to match what you have in CUCM. Can you post how your ports are named on both sides?

Also did you make sure that under the port groups you have the correct CUCM IP/Port info?

Its actually pretty simple to set it up, most of my issues with ports not registering have always come from user error and typing in the wrong info somewhere.

Joel P


On Mon, Aug 27, 2012 at 5:03 PM, <george.hendrix at l-3com.com<mailto:george.hendrix at l-3com.com>> wrote:
Yeah, I have double and triple checked the names on both sides, deleted and also re-added the ports.  Still the same.  They don't register.  When I go into CUC and "test" the ports, they show up as "rejected" in CUCM.


From: Ted Nugent [mailto:tednugent73 at gmail.com<mailto:tednugent73 at gmail.com>]
Sent: Monday, August 27, 2012 4:56 PM

To: Hendrix, George (Bill) @ NSS - STRATIS
Cc: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Unity Connection Cluster Ports

Yes you will create a new integration in CUCM, they usually get rejected because the port names don't match
ex. CiscoUM2-VI1, compare what they are called in CUCM and CUC and make sure they match up.
On Mon, Aug 27, 2012 at 3:26 PM, <george.hendrix at l-3com.com<mailto:george.hendrix at l-3com.com>> wrote:
Hi Ted,

  So do you add the voicemail ports in CUCM as a "NEW" voicemail server for the subscriber, or current voicemail server?  TAC had me to add them as a NEW voicemail server, but when I attempt to test the ports in Unity Connection, they don't register and I see  them "Rejected" in CUCM.

Thanks,
Bill

From: Ted Nugent [mailto:tednugent73 at gmail.com<mailto:tednugent73 at gmail.com>]
Sent: Wednesday, August 22, 2012 8:45 PM
To: Hendrix, George (Bill) @ NSS - STRATIS
Cc: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Unity Connection Cluster Ports

In an HA cluster the servers are active-active so ports should be registered for both servers, you can actually create 2 sets of Unity HP/HL/LG and dial into each server seperately to test this, this was not possible in Unity FO. Regarding licensing, you only need the HA license and ports installed on the second server, all applications and features are shared in the cluster. Hope that helps.
On Wed, Aug 22, 2012 at 4:16 PM, <george.hendrix at l-3com.com<mailto:george.hendrix at l-3com.com>> wrote:
Hey Guys,

  I have a few questions regarding UC Clusters.  First, do you have to add an application entry in CUCM for both the unity connection publisher AND subscriber?  When one server is the "active" server, should the ports on the secondary server also be registered?  And last, should there be license files installed for all features on BOTH servers, or are the features for both servers covered by the license files installed on the Publisher and just the port license is required on the subscriber server?  I ask about the license because of the output below.

Publisher:
Users with voice mailboxes

LicSubscribersMax

1335

967

368

1335

Users with IMAP or Single Inbox access to voice messages

LicIMAPSubscribersMax

20100

967

19133

20100

Cisco Unity Inbox users

LicVMISubscribersMax

20100

78

20022

20100

TTS and ASR (advanced) users

LicAdvancedUserMax

20100

967

19133

20100

Voice ports

LicVoicePortsMax

396

48

348

-

Text-to-speech sessions

LicRealspeakSessionsMax

550

0

550

-

Voice-recognition sessions

LicUnityVoiceRecSessionsMax

550

0

550

-

SpeechView users

LicSTTSubscribersMax

0

0

0

0



Subscriber:
Users with voice mailboxes

LicSubscribersMax

0

897

438

1335

Users with IMAP or Single Inbox access to voice messages

LicIMAPSubscribersMax

0

897

19203

20100

Cisco Unity Inbox users

LicVMISubscribersMax

0

63

20037

20100

TTS and ASR (advanced) users

LicAdvancedUserMax

0

897

19203

20100

Voice ports

LicVoicePortsMax

150

0

150

-

Text-to-speech sessions

LicRealspeakSessionsMax

150

0

150

-

Voice-recognition sessions

LicUnityVoiceRecSessionsMax

150

0

150

-

SpeechView users

LicSTTSubscribersMax

0

0

0

0


And also based on the page "Managing License in Cisco Unity Connection 8.X<http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/administration/guide/8xcucsag310.pdf>".

"When a Cisco Unity Connection cluster (high availability) is configured, two licenses are required

because licenses are not replicated. The license that has the MAC address or license MAC of the

publisher server must be installed on the publisher server. The license that has the MAC address or

license MAC of the subscriber server must be installed on the subscriber server."



Thanks,

Bill Hendrix


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